# Moving from another helpdesk in an afternoon

Source: https://frosvo.com/blog/switch-helpdesk
Published: 2026-10-12

The hardest part of changing helpdesk is leaving your history behind. So don't: Frosvo imports it.

## What comes over

- **Intercom** and **Crisp** — contacts and conversations, with notes.
- **Zendesk** — end users and tickets, with private comments.
- **Freshdesk** — contacts and tickets, with private notes.
- **Gorgias** — customers and tickets, with internal notes.

Conversations keep their dates, authors and open or closed state. Nothing is sent to your customers.

## How

Go to **Settings → Import**, choose your old helpdesk and enter its API details. Frosvo checks them, then works in the background — you can leave the page. Run it again on switch-over day and it only adds what's new. The details you entered are deleted when the import ends.

See [switching guides](/compare) for each helpdesk, or the [import guide](/docs/imports).