# Appointments: booking pages, links and calendar invites

Source: https://frosvo.com/docs/appointments
Updated: 2026-10-22

Let customers book calls or meetings with your team through a booking page. Set length, hours and time zone, share fairly between agents and send calendar invitations automatically.

Let customers book a call or meeting with your team. Open **Appointments** in the desk.

## Booking pages

Owners create a page for each kind of meeting — a demo, an onboarding call, a support session — with:

- its **length** and an optional **break** after each appointment;
- the **hours** you take bookings, per weekday, in the page's **time zone**;
- **who takes them** — appointments are shared fairly among whoever is free at that time;
- how far ahead people can book, and how much notice you need.

Each page has its own address (/book/your-page). Put it on your website or in your email signature.

## From a conversation

Press **Ctrl K** in a conversation and choose **Send a booking link**. The link goes into your reply; when the customer books, a private note appears in that conversation.

## What everyone gets

The customer sees free times in their own time zone, then gets a confirmation email with a calendar invitation (.ics) and a link to cancel. The agent gets an email with the invitation too. Cancelling — by the customer, or from **Appointments** in the desk — sends both sides a cancellation that removes it from their calendars, and frees the time again.

## Tips

- Create a separate page for each kind of meeting, such as a demo or an onboarding call, with its own length.
- Add a short break after each appointment so back-to-back calls do not overrun.
- Set a notice period so nobody can book a call ten minutes from now.
- Put the page address in your website menu and email signature.

## Related

Send a booking link straight from a [conversation](/docs/inbox). Decide who is available through [team settings](/docs/team), and track the work in [reports](/docs/reports).

## Common questions

**Can a customer reschedule?** They cancel from the link in their confirmation email and book a new time, which frees the old one.

**Where do my appointments appear?** Under **Appointments** in the desk, and in your calendar through the invitation you receive by email.

**Who gets the booking?** Appointments are shared fairly among whoever is free at that time, so one person is not overloaded.

## Common questions

### Which time zone do customers see?

Their own. They see free times in their time zone and get a confirmation with a calendar invitation.

### Can two people book the same time?

No. The booking page is locked while a booking is made, so a time cannot be taken twice.

### What happens when someone cancels?

Both sides get a cancellation that removes it from their calendars, and the time becomes free again.