# Channels: connect email, WhatsApp, SMS and more

Source: https://frosvo.com/docs/channels
Updated: 2026-10-22

Bring email, WhatsApp, Messenger, Instagram, Telegram, SMS, Viber, LINE, Discord, X, Google Play and eBay into one inbox. Each connection belongs to one website.

Connect channels under **Channels**. Each connection belongs to one of your websites, so conversations stay with the right brand.

![The Channels screen where you choose a channel to connect](/docs-img/channels.webp)

- **Email** — your support address arrives in the inbox; replies go out as threaded email.
- **WhatsApp Business** — customers message your number. Outside WhatsApp's 24-hour window you can send an approved template.
- **Messenger** — your Facebook Page's messages.
- **Instagram** — direct messages to your business account.
- **Telegram** — a bot that hands chats to your team.
- **SMS** — text messages (and picture messages) to your Twilio number. The sender's number is saved on the contact.
- **Viber** and **LINE** — your Viber bot and LINE Official Account.
- **Discord** — members type **/support** in your server; your replies arrive as private messages with a **Reply** button.
- **X (Twitter)** — direct messages to your account.
- **Google Play reviews** — each review is a conversation; your answer is posted as the developer reply (up to 350 characters).
- **eBay** — buyers' questions about your items; replies go back through eBay.
- **Amazon** — buyer messages through an email inbox (see the Amazon listing under Plugins).
- **Phone** — the Aircall, Ringover and KrispCall plugins log every call (answered, missed, voicemail) in the caller's conversation, and add a **Call** button next to conversations.

Every channel also has a listing under **Plugins → Messaging** with its setup steps.

You'll need the account details each provider gives you (tokens, IDs). They're stored encrypted and never shown again in full. After saving, use **Check** to confirm Frosvo can reach the provider, then switch the channel on.

If a provider stops accepting messages (for example an expired token), the channel shows the problem and failed messages wait for you to retry once it's fixed.

## Setup guides

Each channel has its own step-by-step guide:

- [Telegram](/docs/telegram-setup), [WhatsApp](/docs/whatsapp-setup), [Messenger](/docs/messenger-setup), [Instagram](/docs/instagram-setup)
- [SMS with Twilio](/docs/sms-twilio-setup), [Viber](/docs/viber-setup), [LINE](/docs/line-setup), [Discord](/docs/discord-setup)
- [X direct messages](/docs/x-direct-messages-setup), [Google Play reviews](/docs/google-play-reviews-setup), [eBay](/docs/ebay-setup)
- Email: [read a mailbox over IMAP](/docs/read-a-mailbox-imap) and [send from your own address](/docs/own-email-sending)

## The Channels page

The **Channels** page lists every connection you have: its **website**, its **type** (Email, WhatsApp and so on), a **status**, and two buttons.

| Status | What it means | What to do |
|---|---|---|
| **Active** | Messaging is on. | Nothing. |
| **Checked, not turned on** | The account works but messaging is off. | Click **Edit**, then **Turn on**. |
| **Saved, not checked** or **Draft** | Details are saved but the account was not checked yet. | Click **Edit**, then **Save and check**. |
| **Error** | The provider refused something. The reason is shown under the connection. | Click **Edit** and fix what the message says. |
| **Disabled** | You switched the channel off; its saved passwords were removed. | **Edit** to set it up again, or **Delete** it. |

- **Edit** opens the connection with everything you saved. Passwords show as "Saved securely": leave them empty to keep them.
- **Disable** stops messaging and removes the saved passwords after you confirm. Conversations already in your inbox stay.
- **Delete** appears once a channel is disabled and removes it for good after you confirm.
- **Add channel** shows the channel picker. With no connections yet, the picker is the page.

## Connect a channel in four steps

1. Click **Add channel** and choose the channel.
2. Fill in the form. Each field has a hint saying where to find its value, and a link to the step-by-step guide. Click **Save and check**: Frosvo saves the connection and checks the account in one go (for email it also checks the mailbox).
3. If the channel needs an address added at the provider, the **Steps to turn it on** panel shows it with a **Copy** button. Add it there, then tick **I have added this address**. Google Play and eBay need no address.
4. Click **Turn on messaging**, then send a real test message and reply to it.

If a channel misbehaves, see [troubleshooting](/docs/troubleshooting).

## Common questions

### Where do I connect a channel?

Open Channels in the desk, click Add channel, choose the channel and fill in the form. Each field says where to find its value, and a Steps panel tells you what to do next.

### Are my tokens safe?

Credentials are stored encrypted and never shown again in full. Leave a secret blank to keep the saved one.

### What if a provider stops accepting messages?

The channel shows the problem and failed messages wait for you to retry once it is fixed. Owners are also alerted on the Problems page.