# Copilot and live translation for your team

Source: https://frosvo.com/docs/copilot-and-live-translation
Updated: 2026-10-22

Let the copilot suggest and rewrite replies and summarise a conversation, and turn on LiveTranslate so visitors write in their language while you read and reply in yours.

The assistant answers visitors. The copilot helps you.

## What the copilot does

- **Suggested replies:** a draft based on your knowledge base, which you can change before you send.
- **Rewrite:** make your own text shorter, friendlier or more formal.
- **Summary:** use **Summarize the conversation** to catch up on a long thread in seconds.

Nothing is sent until you press send.

## LiveTranslate

Visitors rarely share your language. With LiveTranslate:

1. Open the conversation.
2. Choose **Translate this conversation**.
3. Read and write in your language. The banner says, for example, "LiveTranslate on: you read and write in EN, they get FR."

Visitor messages show your reading of them, with the original available, and your replies are translated for the visitor.

## Cost and limits

Both features use AI, so they count towards your plan and your [AI budget](/docs/ai-budget-and-usage). When the budget is used up they pause until next month.

## Safety

Card numbers, bank account numbers, passwords, PINs and keys are masked before the AI sees a conversation. Read how this works in the [assistant guide](/docs/ai-assistant), and test your setup with the [safety check](/docs/assistant-safety-check).

## Good habits

- Check names, numbers and promises before sending a suggestion.
- Keep your [knowledge base](/docs/knowledge-base) accurate, because suggestions come from it.
- For important or legal wording, ask a bilingual colleague to read the translation.

More about conversations is in the [inbox guide](/docs/inbox).

## Common questions

**Can I use LiveTranslate on every conversation?** It is switched on per conversation. Turn it on when you meet a language you do not read, and turn it off for conversations in your own language.

**Does the copilot learn from my replies?** It suggests from your knowledge base and the conversation. Keep articles current and its suggestions stay accurate.

**Can I stop my team using it?** Set an AI budget in [usage](/docs/ai-budget-and-usage); when it is used up, the copilot pauses.

## Common questions

### Does the visitor see the copilot?

No. The copilot helps your team write. You read the suggestion and send it yourself.

### What happens when the AI budget runs out?

The copilot and live translation pause until next month, or until you raise or remove the budget.

### Are card numbers sent to the AI?

No. Sensitive data such as card numbers, passwords and keys is masked before the AI sees a conversation, including for the copilot.