# Getting started with Frosvo: your first five minutes

Source: https://frosvo.com/docs/getting-started
Updated: 2026-10-22

Go from a new account to a live chat on your website: add the site, paste one snippet, teach the assistant, invite your team and choose a plan.

Frosvo gives your team one inbox for website chat, email and messaging apps, with an AI assistant that answers from your own knowledge and hands over to a person when it should.

## The first five minutes

1. **Add your website** — Settings → Websites → add its name and address.
2. **Put the chat on it** — paste the one-line snippet before `</body>`. See [Put the chat on your website](/docs/install-widget).
3. **Teach the assistant** — add help articles or your site's pages under **AI Agent**. See [The AI assistant](/docs/ai-assistant).
4. **Invite your team** — Settings → Team.
5. **Choose a plan** — Free works for as long as you like; Plus can be tried free for 7 days. See [Plans and billing](/docs/billing).

The **Get started** item in the desk's menu walks you through these steps and ticks each one off when it's really done — for example, the install step is only ticked once the chat has actually opened on your site.

## Finding your way around the desk

- **Inbox** — every conversation, with filters for yours, unassigned and all.
- **AI Agent** — the assistant's knowledge and settings.
- **Automation** — workflows, routing, chat triggers and response-time targets.
- **Channels** — email, WhatsApp, Messenger, Instagram, Telegram, SMS, Viber, LINE, Discord, X, eBay and Google Play reviews.
- **Visitors** and **Contacts** — who's on your site now, and everyone you've spoken to.
- **Campaigns** and **Reports**.
- **Settings** — websites, team, plan, privacy, security and more.

The desk also installs as an app on your computer or phone: use your browser's "Install" or "Add to Home Screen".

## What to do after the first five minutes

1. Open your website in another browser and send yourself a message, so you see both sides.
2. Set your hours and an away message for each website. See [widget settings](/docs/widget-settings).
3. Connect the places your customers already write: [email](/docs/read-a-mailbox-imap), [WhatsApp](/docs/whatsapp-setup), [Telegram](/docs/telegram-setup) and the other [channels](/docs/channels).
4. Move your history across if you are leaving another tool: [move from another helpdesk](/docs/imports).
5. Learn where each setting lives in the [settings overview](/docs/settings-overview).

## If something does not work

The most common problems are a missing snippet, a website address that is not listed, or a cached page. Walk through [troubleshooting](/docs/troubleshooting). You can also [contact support](/docs/support) from inside the desk.

## Common questions

### How long does setup take?

About five minutes for the chat itself: add the website, paste the snippet and open your site. Teaching the assistant takes as long as you spend writing articles.

### Do I need a credit card to start?

No. The Free plan works for as long as you like. A card is needed only if you start the free trial of a paid plan.

### How do I know the chat is really installed?

The Get started screen ticks the install step only after the chat has opened on your site, so a tick means it works.