# Reply to Google Play reviews from the Frosvo inbox

Source: https://frosvo.com/docs/google-play-reviews-setup
Updated: 2026-10-22

Connect your Play Console with a service account so every new or edited review of your app arrives as a conversation, and your public reply goes back to Google Play.

App reviews are public, and a good answer shows future users that you care. Reply from the same inbox as everything else.

## What you need

- A Google Play developer account with your app published.
- A Google Cloud project where you can create a service account.
- Owner or **Channels** permission in Frosvo.

## Steps

1. In **Google Cloud** create a **service account** and download a **JSON key**. Enable the **Google Play Android Developer API** for the project.
2. In **Play Console → Users and permissions**, invite the service account and give it **Reply to reviews**.
3. In Frosvo go to **Channels**, click **Add channel** and choose **Google Play reviews**.
4. Pick the website, name the connection, and enter your **App package name**, such as `com.example.app`.
5. Paste the whole **Service account key (JSON)**.
6. Click **Save and check**. When the ticks show **Saved** and **Account checked**, click **Turn on messaging**.

No callback is needed: Frosvo asks Google for reviews regularly.

## What to expect

New and edited reviews arrive every few minutes. Each review is its own conversation in the **Inbox**. Your reply is posted publicly under the review and is limited to 350 characters.

## Tips

- Thank people briefly, and fix problems in the reply rather than in private.
- Never put personal details in a public reply.
- Write one or two [shared replies](/docs/saved-replies-and-macros) for common complaints.
- Add a [workflow](/docs/automation) to flag one-star reviews.

## Troubleshooting

If **Save and check** fails, check the JSON key is complete, the API is enabled, and the service account has the reply permission. See [troubleshooting](/docs/troubleshooting). A similar marketplace channel is [eBay](/docs/ebay-setup). The [channels overview](/docs/channels) lists the rest.

## Common questions

**What if I have several apps?** Create one connection per app, each with its own package name.

**Are replies public?** Yes. A reply appears publicly under the review, so never include personal details.

## Common questions

### How long can a reply be?

Up to 350 characters, and it is public.

### How quickly do reviews arrive?

New and edited reviews arrive every few minutes.

### Is each review a separate conversation?

Yes. Each review is its own conversation.

### What does the service account need?

Permission to reply to reviews, granted in the Play Console.