# Your help centre

Source: https://frosvo.com/docs/knowledge-base

Write articles once: a public help centre for customers, and the assistant's knowledge.

Articles you write under **AI Agent → Articles** do two jobs: they're your public **help centre**, and they're what the AI assistant answers from.

## Writing articles

Give each article a title, a **category** and the text (headings, lists and links are supported). Save it as a draft or **publish** it. Only published articles appear publicly and in the assistant's answers.

## The public help centre

Your help centre lives at `/help/your-workspace`: articles grouped by category, with search. Each article ends with **Was this helpful?**, so you can see which ones need work.

## Translations

Open an article and choose **Translate into…**: Frosvo's AI makes a translation you can then edit like any article. The help centre gets a language switch, and each article links to its other languages. When you change the original, its translations are marked **Out of date** — press **Update** to translate them again.

## Documents

Under **AI Agent → Files**, upload PDFs, Word documents (.docx), text, Markdown, HTML or CSV files, up to 10 MB each. The assistant answers from their text (scanned PDFs have none). Upload a new version of a file from its row.

## Keeping pages current

Website pages are fetched again every week by default — choose daily, monthly or never from a page's **History**. A check that finds no change keeps the current text; a change is kept as a new version. History keeps the last 10 versions of every page and file, and **Restore** puts an earlier one back (a restored page stops refreshing by itself, so it isn't overwritten).

## Checking the answers

Under **AI Agent → Quality**, write the questions customers really ask and the words a good answer must mention. **Run all** asks the assistant each one and shows which passed, its answer and the score over time — run it after you change the knowledge base.

## Website pages and documents

You can also add your website's pages under AI Agent; Frosvo reads them and keeps the text for the assistant. They don't appear in the help centre.

## Knowing what to write next

**Reports → Assistant** lists the **knowledge gaps** — questions the assistant couldn't answer, grouped — so the next article is always the one your customers need.

## Writing articles

The editor has a toolbar for headings, **bold**, *italic*, lists, quotes, code and links (Ctrl+B and Ctrl+I work too). The image button uploads a picture into the article. The preview next to the editor shows the article exactly as your help centre will. On a narrow screen, switch between **Write** and **Preview**.

## Your own domain

Serve the help centre on an address of your own, like `help.example.com`. Go to **AI Agent → Articles → Help centre address**, enter the domain, and add the TXT record Frosvo shows you at your DNS provider. If your Frosvo host gives you a CNAME target, point the domain at it with a CNAME as well. Then press **Check DNS**. Once the domain is verified, the help centre is live there with its own certificate, and only the help centre is served on that domain.