# Live visitors: see who is on your website now

Source: https://frosvo.com/docs/live-visitors-map
Updated: 2026-10-22

The Visitors screen shows everyone browsing your website right now, where they are on a map, which pages they opened, and lets you open or start a chat with them.

Seeing who is on your website at this moment helps you say hello at the right time.

![The Visitors screen: the list of people on the website now, and a world map with online and active user counts](/docs-img/visitors.webp)

## Open the screen

Choose **Visitors** in the left rail. Open the page from a link such as `/desk?visitor=1` if you want to go straight there. The list is on the left and a map of the world is on the right.

The panel at the bottom shows two numbers: **online users** (everyone not marked as having left) and **active users now** (people with the page open in front of them).

## Read the list

Each row shows the name, if you know it, or a label for an anonymous visitor, with the city and country and the page they are on. A coloured dot on the avatar shows their status: green on the site, orange away from it, red left. See [online, away and left](/docs/visitor-presence-states) for the exact meaning.

Visitors who are also customers are marked **Client**. Use the box above the list to filter by name or city.

## Open a visitor

Click a row. You see:

- Where they are on the map.
- **Pages browsed**, with the title, address and time of every page they opened.
- **Open their chat** if they already wrote to you, or a box to [start a chat](/docs/start-a-chat-with-a-visitor) if they did not.

## Use the website switcher

If you have more than one website, the button at the top of the rail filters Visitors, Contacts and Reports to one site. Frosvo remembers your choice on that device.

## New visitor alerts

You can be told when someone arrives. Go to **Settings → Notifications** and switch on **Also tell me when someone arrives on the website**. Clicking the alert opens that visitor.

## Privacy

Frosvo shows what the visitor's browser sends and the pages they open on your website. Make sure your own privacy notice says that you use live chat, and see [security and privacy](/docs/security) for retention and deletion settings.

## If nobody shows up

Check that the chat is [installed on your site](/docs/install-widget) and that you are looking at the right website in the switcher. Visit your own page in another browser to test.

## Common questions

### Why is a person on my site not in the list?

Visitors appear once their browser has started a Frosvo session. A visitor who has not agreed to tracking, or who has not opened the chat, may not be reachable.

### How often does the list update?

About every ten seconds while the screen is open.

### Can I see visitors from only one website?

Yes. Use the website switcher at the top of the left rail to focus the desk on one site; Visitors follows it.

### Where does the map location come from?

From the visitor's connection, so it shows a city or region, not a street address.