# Reports: team, assistant and ratings, with scheduled emails

Source: https://frosvo.com/docs/reports
Updated: 2026-10-22

See conversation volume, reply and resolution times, what the assistant resolved and cost, and customer ratings. Export CSV or schedule reports by email.

Open **Reports** in the desk and choose a date range and website.

![The Reports screen with team figures for a date range](/docs-img/reports.webp)

## Team

Conversation volume, **first-reply** and **resolution** times, and each person's workload, by day.

## Assistant

What the assistant resolved on its own, when and why it handed over, what it cost, and the **knowledge gaps** it found.

## Ratings

Satisfaction over time and per person, from the ratings visitors give when a conversation is resolved.

## Taking reports with you

- **Export CSV** from any report.
- **Scheduled emails** — send a report daily or weekly to anyone on the team, at a time in your time zone.

## Reading the numbers

- **First reply** time shows how quickly customers hear from a person or the assistant.
- **Resolution** time shows how long problems take to finish.
- A rise in **handovers** from the assistant often means a knowledge gap. Write the missing article.
- **Ratings** show how customers feel after a conversation ends.

## Related

Set targets under [automation](/docs/automation), see what the assistant costs in [AI budget and usage](/docs/ai-budget-and-usage), and read how the [assistant](/docs/ai-assistant) works.

## Common questions

**How far back can I look?** Choose any date range at the top of the report, and narrow it to one website when you run several.

**Who can export reports?** Exporting reports and seeing what the AI costs can be given to a custom role with the Reports permission; see [roles and permissions](/docs/roles-and-permissions).

**Why do the team and assistant reports differ?** The team report counts conversations people handled. The assistant report counts what the assistant resolved on its own and what it handed over. A conversation the assistant started and a person finished can appear in both.

**How do I share a report?** Export it as CSV, or schedule it by email to colleagues who do not use the desk. Turn the numbers into goals with the response-time targets under [automation](/docs/automation).

## Common questions

### Can I email a report on a schedule?

Yes. Send a report daily or weekly to anyone on the team, at a time in your time zone.

### What are knowledge gaps?

Questions the assistant could not answer, grouped so you know which article to write next.

### Can I filter by website?

Yes. Choose the date range and website at the top.