# An AI agent that answers from your own knowledge

Source: https://frosvo.com/features/ai-chatbot

Frosvo's AI chatbot answers website visitors only from your own knowledge: your pages, articles, documents and written answers. It shows the source it used, hides card numbers and passwords from the model, and hands the conversation to your team when it is unsure, when the visitor asks for a person, or when the question is about their own account, money or orders.

## What you get

- **Grounded answers:** Only from your help articles, website pages and documents — with the source shown.
- **Proper hand-over:** When the visitor asks for a person, when it isn't sure, or when your rules say so. The reason is recorded.
- **Instructions per website:** Its name, tone and what it must never promise.
- **Copilot for agents:** Suggested replies, rewrite in another tone, and summaries of long conversations.
- **LiveTranslate:** Visitors write in their language; your team reads and replies in yours.
- **Knowledge gaps:** Questions it couldn't answer, grouped so you know which article to write next.
- **Answer review:** Read what it said and mark answers good or bad.
- **Visible cost:** AI usage per workspace, per feature and per day.

## Answers from your content, not from guesswork

You teach the assistant by adding your website's pages, help articles, files such as PDF and Word documents, and short question-and-answer pairs. It answers from those and shows the source, so you and your visitors can check it. If the knowledge does not support an answer, it does not invent one: it hands the chat to your team.

You can set it to answer only when your knowledge base clearly covers the question. Anything else goes to a person and costs nothing.

## Safe by design

Card numbers, bank account numbers, US social security numbers, passwords, PINs and API keys are masked before the model sees a conversation. Messages that try to change the assistant's rules are spotted, and every answer is checked before it is sent: an answer that would reveal its instructions or link to a website you never gave it is held back and the chat goes to your team.

Owners can run a set of known attacks against their assistant with the safety check and see which ones it handled. The widget labels the assistant's messages as AI by default and tells visitors they can ask for a person.

## Costs you control, help for your team

Plans include a monthly allowance of AI conversations, and you can set a monthly AI budget in dollars. Owners are emailed at 80% and 100%, and when it is used up the assistant hands new chats to your team. Your team also gets suggested replies, rewrite options, conversation summaries and live translation, so visitors can write in their language while you read and reply in yours.

Reports show what the assistant resolved, why it handed over, what it cost, and the knowledge gaps it found, so you know which article to write next.

## Get started

1. **Teach it.** Write articles or add your website's pages under AI Agent.
2. **Set its rules.** Give it a name and instructions for each website.
3. **Watch it learn.** Review answers and fill the knowledge gaps it reports.

## Common questions

### Will the AI chatbot make things up?

It answers only from the pages, articles, documents and answers you give it, and shows its source. When your knowledge does not cover the question, it hands the conversation to your team instead of guessing.

### When does the assistant hand over to a person?

When it is not sure, when the visitor asks for a person, when the question is about their own account, money or orders, when your workflow says so, or when the monthly AI budget is used up. The conversation shows the reason.

### Can I train it on my own documents?

Yes. Import your website's pages, write articles in the editor, upload PDF or Word files, and add short question-and-answer pairs. The assistant answers from those sources, shows which one it used, and hands the chat to your team when none of them covers the question.

### Is my customers' sensitive data sent to the AI?

Card numbers, bank account numbers, US social security numbers, passwords, PINs and API keys are replaced with placeholders before the AI sees a conversation. The same masking applies to the copilot and to the assistant's logs, so the model works with the question, not the secret.

### Which plans include the AI assistant?

The paid plans include it; the Free plan has live chat and the shared inbox but no assistant. Mini includes 90 AI conversations a month, Essentials 450 and Plus 1,350. Enterprise has custom limits. Past the allowance, chats go straight to your team.