# AI Knowledge Auto-Healer: turn failed questions into approved articles in one click

Source: https://frosvo.com/features/ai-knowledge-healer

The AI Knowledge Auto-Healer analyzes assistant handovers, negative CSAT ratings, and unresolved questions. It clusters identical questions into knowledge gaps and suggests formatted help articles that support leaders can review and publish in a single click.

## What you get

- **Continuous gap detection:** Automatically clusters unanswered queries so you know what customers are asking.
- **One-click article publishing:** Approve suggested article drafts to immediately heal the AI's knowledge base.
- **Vector & keyword indexing:** New articles are instantly embedded into vector search for future conversations.
- **CSAT root-cause mining:** Focuses on 1-star and 2-star feedback to fix user confusion at the source.
- **Zero maintenance overhead:** Turns messy customer chat logs into structured, searchable documentation.

## Get started

1. **Open Knowledge Gaps.** Navigate to Desk → Knowledge → Gaps in your Frosvo dashboard.
2. **Review suggestions.** Inspect clustered questions that the AI was unable to resolve.
3. **Click Heal & Publish.** Approve the generated draft to immediately index it into the assistant's memory.