# A chat widget that looks like your website

Source: https://frosvo.com/features/chat-widget

Frosvo's chat widget is a live chat window you add to any website with one line of script. Visitors write to your team, send photos, files and voice notes, and get answers in real time; if they leave, your reply reaches them by email. You set the colours, greeting, office hours and language per website, and every conversation arrives in one shared inbox.

## What you get

- **Your look:** Accent colour, logo, position, greeting and away message, per website.
- **Office hours:** Per weekday and time zone, with an away message and an email field when nobody's in.
- **Files, voice and emoji:** Visitors send photos, documents and voice notes; your team replies with the same.
- **Typing and read receipts:** Both sides see when the other is typing and when a message was read.
- **Replies by email:** A visitor who closed the page gets your reply by email, with a link back to the chat.
- **Proactive messages:** Start the conversation by page, time on page, country or returning visit.
- **Ratings:** Ask for a rating when a conversation ends, and turn happy customers into reviews.
- **Several websites:** Each site gets its own widget and assistant, all answered from one inbox.

## How the chat widget works

You add your website in Frosvo, copy its one-line script and paste it before the closing body tag of your pages. If you use WordPress, WHMCS, Joomla, PrestaShop or Magento, a ready-made package does this for you. A small chat button appears in the corner of your site, and the full chat loads only when a visitor opens it, so it does not slow your pages down.

When a visitor writes, your team is notified at once on the web desk, the Windows app or the phone app. Both sides see typing and read receipts, and every reply shows whether it was sent, delivered in the chat, seen, or emailed because the visitor had left.

## Make it fit your brand and your hours

Each website has its own accent colour, logo, position, greeting and away message. You set office hours per weekday in your own time zone, so visitors know when to expect an answer, and outside hours they can leave an email address. Visitors see your team as your brand name and role, such as your company name with Support, rather than a personal name, if you prefer.

The widget speaks 11 languages and takes over the full screen on a phone, where a corner panel would be unusable. A visitor who comes back later finds their earlier conversation waiting.

## Start the conversation yourself

You do not have to wait for visitors to write. Proactive messages greet people by page, time on page, country or returning visit, for example a hello on the pricing page after thirty seconds. From the Visitors screen you can see who is on your site now and start a chat with them. The chat can also open by itself a few seconds after someone arrives, with a sound, if you ask it to.

When a conversation ends you can ask for a rating and turn happy customers into reviews. Everything is recorded in your reports, so you can see how quickly people get an answer.

## Get started

1. **Add your website.** Settings → Websites. Each site gets its own key.
2. **Paste one line.** Before </body>, or install the WordPress, WHMCS, Joomla, PrestaShop or Magento package.
3. **Make it yours.** Pick colours, greeting and hours under Settings → Widget.

## Common questions

### How do I add live chat to my website?

Add your website in Frosvo, copy its one-line script and paste it before the closing body tag of your pages. On WordPress, WHMCS, Joomla, PrestaShop or Magento you can install a ready-made package instead. The chat button appears in the corner as soon as the page loads.

### Does the chat widget slow my website down?

No. Your pages load one small script, and the full chat window loads only when a visitor opens it. That keeps your pages fast for everyone, including people who never use the chat, and it means adding the widget to every page costs your visitors almost nothing.

### What happens if a visitor leaves before I answer?

If the visitor gave an email address, Frosvo emails your reply after a few minutes and links back to the conversation, so they can carry on in the chat. In your inbox the reply shows as Sent by email, so you always know it did not appear on screen.

### Can I use the chat on more than one website?

Yes. Every website gets its own widget, look and settings, and all conversations arrive in one inbox labelled with the website they came from. The free plan includes one website.

### Is there a free live chat plan?

Yes. The free plan gives you live chat on one website, the shared inbox and the apps, with no time limit and no card. The AI assistant is on the paid plans.