# Tickets when you need them, chat when you don't

Source: https://frosvo.com/features/ticketing

Frosvo lets you work any conversation as a ticket without a separate system: a sortable table with priorities and bulk actions, a ticket form and hosted support page for your website, reference numbers, confirmation emails, a customer portal and response-time deadlines.

## What you get

- **Table view:** Every conversation as a sortable list with status, priority, channel and assignee.
- **Priorities:** Low to urgent, on every conversation, sortable and filterable.
- **Bulk actions:** Assign, tag, prioritise, resolve or reopen many at once.
- **Ticket form:** Embed it on any page, or use your hosted support page.
- **Reference numbers:** Each request gets a number and a confirmation email.
- **Customer portal:** Customers see their requests and replies in one place.
- **Response-time targets:** First-reply and resolution deadlines, with alerts before they're missed.

## Chat and tickets in one place

Switch the inbox from chat view to table view and each conversation becomes a row with its subject, channel, priority, status and assignee. Sort and filter, then assign, tag, set priority, resolve or reopen many at once.

Every request from your website's ticket form or support page gets a reference number and a confirmation email, and arrives in the inbox like any conversation. Customers can follow their requests and replies in the customer portal.

## Deadlines your team can meet

Set first-reply and resolution targets. Frosvo warns your team before a target is missed and records misses in your reports.

## Get started

1. **Switch the inbox to Table.** The toggle at the top of the inbox.
2. **Add the form.** Paste the script or link to your support page.
3. **Set targets.** Response-time goals under Automation.

## Common questions

### Do I need a separate ticketing tool?

No. Every conversation in Frosvo can be worked as a ticket, in the same inbox as chat and email. Switch to the table view for priorities, sorting and bulk actions, and use the ticket form and hosted support page for people who would rather not chat.

### Do customers get a reference number?

Yes. Every request from your website's ticket form or support page gets a reference number and a confirmation email, and arrives in the inbox like any other conversation. Customers can follow their requests and replies in the customer portal, so they do not have to write to ask.

### Can I set response-time deadlines?

Yes. Set first-reply and resolution targets under Automation. Frosvo warns your team before a target is missed and records every miss in your reports, so you can see whether the deadlines are realistic and where the team needs help.