# 1-click in-chat audio and video calls with zero third-party phone bills

Source: https://frosvo.com/features/voice-video-calls

Frosvo includes native browser-to-browser WebRTC voice and video calling. Visitors click a call icon in the chat widget and connect directly to your available desk agents without downloading apps, dialling phone numbers, or paying per-minute carrier fees.

## What you get

- **1-click browser calling:** No apps, downloads, or external accounts needed for visitors or agents.
- **Zero carrier bills:** Direct peer-to-peer WebRTC signaling eliminates expensive VoIP carrier costs.
- **Unified conversation context:** Talk over voice while viewing the visitor's page history and cart items.
- **Mute & camera controls:** Quick keyboard shortcuts (M to mute, V for camera) and noise suppression.
- **Desktop & mobile ringing:** Incoming calls ring on the web desk, Windows desktop app, and mobile phones.

## Get started

1. **Enable calls in Settings.** Settings → Channels → Website, toggle Calls to on.
2. **Answer incoming calls.** Click Answer when a visitor calls, or ring them directly from the conversation.
3. **Review call summaries.** Call duration and connection quality are recorded in the conversation history.