What Frosvo's AI assistant does
Frosvo's AI assistant answers customer questions in your website chat from your own articles, pages and documents, shows the source of every answer, and hands the conversation to your team — with the reason written down — when it isn't sure, when the visitor asks for a person, or when the question is about their own account. Your team gets a copilot too: summaries, suggested replies and one-click rewrites.
Only your knowledge
It answers from the articles, pages and documents you give it — not from guesses. Every answer shows the source it used.
Knows when to step aside
If it isn't sure, if the visitor asks for a person, or if your rules say so, it hands the chat to your team and says why.
Your rules
Give it a name and instructions per website, and set handover rules in your workflows.
Cost in the open
See exactly how much AI each workspace used, by feature and by day. Plans include a monthly allowance of AI conversations.
Copilot for your team
Pick up any chat in seconds
- Summaries — what happened so far, so a handover never starts with “can you repeat that?”
- Suggested replies — drafted from your knowledge and the conversation.
- Rewrite — shorter, friendlier or more formal, in one click.
Gets better every week
Knowledge gaps
Questions it couldn't answer are grouped, so you know which article to write next.
Answer review
Read what it said, mark answers good or bad, and fix the source.
LiveTranslate
Visitors write in their language; your team reads and replies in yours.
Read the guide: AI chatbot with human handoff — how to get it right, see live chat for your platform, the AI chatbot for WordPress or live chat vs chatbot.
AI assistant: questions and answers
What is an AI customer support assistant?
An AI customer support assistant answers customers' questions in your website chat automatically, using your own help articles, pages and documents. A good one answers only from that knowledge, says when it isn't sure, and hands the conversation to a person — which is how Frosvo's assistant works.
How does Frosvo's AI assistant decide when to hand over to a person?
It hands the chat to your team when it can't answer from your knowledge, when the visitor asks for a person, or when your rules say so — for example for questions about a customer's own account, money or orders. It writes down the reason, so the person who picks it up doesn't have to ask again.
What does the assistant learn from?
Only what you give it: pages of your website, help articles you write in Frosvo, uploaded PDF and Word documents, and short written answers. Every answer shows which source it used, and you can review answers and fix the source.
Which plans include the AI assistant?
The assistant is on the paid plans: Mini (90 AI conversations a month), Essentials (450 AI conversations a month), Plus (1,350 AI conversations a month), Enterprise (unlimited AI conversations a month). The free plan has the chat and shared inbox without AI, and you can try Plus free for 7 days.
Can the assistant answer in other languages?
Yes. Visitors can write in their own language, and LiveTranslate lets your team read and reply in theirs. The chat window itself is available in 11 languages, including Arabic and Urdu.