Cookies and local storage
Last updated 12 October 2026
Draft. This text is being reviewed and will be finalised with the operating company’s registered details before Frosvo opens to customers.
Frosvo uses only what it needs to work. There are no advertising or cross-site tracking cookies. On this website, two optional features of our own chat — suggestions based on the page you’re on, and visit recordings with anything you type hidden — run only if you choose “Accept all”. You can change your mind at any time with Cookie settings at the bottom of every page, and a browser that sends Global Privacy Control is treated as “Necessary only”.
| Name | Where | Purpose | Kept |
|---|---|---|---|
| frosvo_agent (cookie) | The desk | Keeps you signed in. Strictly necessary. | Until you sign out, at most 14 days |
| Visitor token (local storage) | The chat widget on a customer’s website | Lets a visitor carry on the same conversation when they come back. Strictly necessary for the chat they asked for. | Until cleared |
| frosvo_consent (cookie) | This website | Remembers whether you chose “Accept all” or “Necessary only”. | 1 year |
| Recording browser id (local storage) | Websites that turned on visit recordings, after consent | Groups the pages of one visit into a recording. Optional: only after consent on this website. | Until cleared |
| Desk preferences (local storage) | The desk | Remembers your sound, notification and inbox choices on that device. | Until cleared |
When you pay, Stripe or PayPal may set their own cookies on their pages to prevent fraud; their policies apply. Businesses that put the Frosvo widget on their site should mention it in their own cookie notice, and connect their consent banner withFrosvo.setConsent() or add data-record="off" to the snippet.
Questions: support@frosvo.com.