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Free templates for customer support teams

Copy-and-paste text for the moments every support team meets: the first line of a chat, the answer you type every day, the reply that has to say no kindly. Written to be edited, not sent unchanged.

32 live chat greeting messages you can copy

32 live chat greeting messages you can copy: welcome lines for sales, support, shops, after hours and proactive chat, with tips on tone, timing and length.

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33 customer support canned responses you can copy

33 customer support canned responses you can copy: greetings, waiting, orders, billing, technical help, apologies and closing, plus how to personalise them.

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