Find your team's workflow
Hosting providers
Live chat and AI customer support for hosting providers
A presales question on a VPS page and an existing customer's DNS problem need different answers. Give your team one support inbox, the right account context and a clear route from AI assistance to technical follow-up.
Read the workflow →SaaS teams
Customer support software for SaaS teams
Help customers while they are using your product. Connect website and in-app conversations, answer repeat setup questions from maintained knowledge, and keep a person responsible when the issue needs investigation.
Read the workflow →Agencies and support teams
Live chat and customer support for agencies
One team may support several brands, but each customer should reach the right website and the right people. Plan the workspace boundary first, then configure branding, access and handover around each client's needs.
Read the workflow →Online stores
Live chat and an AI assistant for online stores
Shoppers decide in minutes and customers write about orders for weeks. Answer both from one inbox: a chat on every product and checkout page, an assistant for the questions you answer every day, and each customer's orders beside the conversation.
Read the workflow →Clinics, salons and consultancies
Live chat and online booking for appointment-based businesses
People who book appointments ask the same few things first: are you open, how long does it take, can I come on Thursday. Answer them in chat, let them book a time themselves, and keep every message in one inbox your whole team can see.
Read the workflow →Online courses and schools
Live chat and AI support for online courses and schools
Prospective students ask about fees, start dates and entry requirements, and current students ask where a lesson is and how to log in. Give them quick, consistent answers from your own course information, and keep a person ready for the questions that need one.
Read the workflow →Estate agents and property managers
Live chat, booking and WhatsApp for estate agents
A buyer asking about a listing at 9 pm will message three agencies. The one that replies first, with the right person and a viewing slot, usually wins. Put chat on your listings, route each enquiry to the right agent and let people book a viewing themselves.
Read the workflow →Work out the next step
Check your plan and included tools, estimate a workspace's monthly cost, or review how to move existing conversations.