What an AI chatbot should do on a WordPress site
Most WordPress chatbot plugins are either decision trees — buttons and menus that frustrate visitors with real questions — or a raw connection to a language model that answers confidently about things it doesn't know. Neither is what a business needs.
A useful chatbot answers the questions your site already answers somewhere — opening hours, delivery, pricing, how something works — straight from that content, and shows where the answer came from. And it steps aside the moment a question needs a person: when it isn't sure, when the visitor asks, or when the question is about their own account or order.
That is how Frosvo's assistant works. It is part of a full live chat, so the handover isn't a dead end: your team picks the conversation up in the same chat window, from a shared inbox, with the reason for the handover written down.
What it learns from
- Your WordPress pages and posts — imported from your site and refreshed regularly.
- Help articles you write in Frosvo's help centre.
- Documents — PDF and Word files such as price lists or policies.
- Written answers for the exact questions you want answered a certain way.
Nothing else: it doesn't answer from the open internet. Pages, articles and documents come with the knowledge base, from the Essentials plan.
Set it up in five steps
- Install the free Frosvo plugin for WordPress and paste your site key (Settings → Frosvo Chat).
- In Frosvo, add your website as a knowledge source so the assistant learns from your pages and posts.
- Add short articles or written answers for the questions you get every week.
- Turn the AI assistant on for the website, give it a name and instructions, and ask it a few test questions.
- Check the handover rules: when it isn't sure, when a visitor asks for a person, and anything about a customer's own order.
On a WooCommerce store
Shoppers ask the same handful of questions — delivery times, returns, sizing, payment methods. The assistant answers those from your shop pages and policies at any hour, which matters most in the evenings and at weekends when your team is offline and shoppers are browsing.
Anything about a specific order goes to your team. With the WooCommerce integration connected, they see the customer's orders beside the conversation and can add an order note without leaving Frosvo. More in WooCommerce live chat.
Choosing a WordPress chatbot plugin
Where do the answers come from?
Only your content, with sources you can check — not the open internet.
What happens when it can't answer?
A person should take over in the same chat, with the history.
Can you see and fix its answers?
You need to review answers and improve the source, not just trust it.
Does it slow down your site?
One small script, with the chat window loading only when opened.
Does it cost per message?
Know the allowance: Frosvo plans include a monthly number of AI conversations.
Can your team answer too?
A chatbot without live chat leaves visitors stuck when it runs out of answers.
The assistant and your team, together
An AI assistant that knows when to hand over
The Frosvo assistant answers from what you've written — your website, help articles and documents — and nothing else. When a visitor asks for a person, is upset, asks about their own account or orders, or asks something it can't answer from your content, it says so and hands the chat to your team, with the whole conversation in front of them.
One inbox for every conversation
Website chat, email and messaging apps like WhatsApp, Messenger and Instagram arrive in one shared inbox. Assign conversations, leave private notes for teammates, use saved replies, and turn longer issues into tickets so nothing gets lost.
AI chatbot for WordPress: questions and answers
Is there a free AI chatbot for WordPress?
The Frosvo plugin and the live chat are free. The AI assistant is on the paid plans: from Mini ($35 a month) it answers from instructions you write, and from Essentials ($80 a month) it also learns from your pages, articles and documents. You can try Plus — with the full AI suite — free for 7 days.
Does it use ChatGPT?
The assistant runs on an OpenAI language model, but it doesn't answer from the open internet: it answers only from the knowledge you give it — your pages, articles, documents and written answers — and shows which source it used.
Will it make things up about my business?
It is set up not to. When it can't answer from your content it says so and hands the conversation to your team, and you can review its answers and fix the source.
Does it work with WooCommerce?
Yes. The chat works on every WooCommerce page. Questions about a customer's own order go to your team, who see the order beside the conversation when the WooCommerce integration is connected.
Do I need to write a lot of content first?
No. Point it at your existing WordPress pages and posts to start, then add short answers for the questions it couldn't handle — Frosvo groups those for you.
Can visitors still reach a person?
Always. Visitors can ask for a person at any time, and the assistant hands over with the conversation so far and the reason, so nobody has to repeat themselves.
Keep exploring
- Live chat for WordPress →The chat itself: setup, tips and what your team sees.
- WordPress plugin →Free download, settings and changelog.
- How the AI assistant works →Sources, handover and the copilot for your team.
- AI chatbot with human handoff →When to hand over, and what to pass on.
- Live chat vs chatbot →Which your website needs, and why most want both.
- Pricing →AI conversations included in each plan.