Guides · Hosting ·
Live chat for web hosting companies: what to automate
Hosting support is urgent and repetitive. Which questions an AI assistant can answer, which must reach a person, and how to set it up in WHMCS.
Guides · Website
Will live chat slow my website? How to add it safely
A chat widget need not slow your pages. What to check before you add one: how it loads, what it blocks, and how to test the result yourself.
Guides · Live chat
How to choose live chat software: a buyer's checklist
A plain checklist for choosing live chat software: what jobs it must do, the channels, the team, AI safeguards, data, real cost and switching, plus 20 questions to ask any vendor.
Guides · Customer support
Do you need a help desk? A guide for small businesses
When a small business needs a help desk instead of a shared mailbox, what to look for, and how to start with live chat and a shared inbox before adding tickets and automation.
Guides · Customer support
How to reduce support tickets: 8 tactics that work
Fewer tickets come from answering the same questions once, in the right place. Eight practical ways to cut repeat questions without making customers feel ignored.
Guides · Customer support
First response time: how to measure it and bring it down
What first response time is, how to measure it honestly, and the changes that make customers wait less: routing, saved replies, hours and an assistant for the easy questions.
Guides · Live chat
Live chat best practices: 12 rules for small teams
Twelve plain rules for running live chat on a small team: when to greet, how to write, when to hand over, and how to keep it from taking over your day.
Guides · AI assistant
How to stop an AI chatbot from making things up
AI chatbots invent answers when they have nothing to go on. Seven practical safeguards: answer only from your content, show sources, hand over when unsure, mask sensitive data and test it.
Guides · Privacy
Is live chat GDPR-friendly? A practical checklist
What to check before putting live chat on a website that serves people in Europe: what you collect, the legal basis, consent, retention, processors and data requests. A practical checklist, not legal advice.
Guides · Channels
WhatsApp Business app vs API: which does your team need?
The WhatsApp Business app is built for one phone. The Cloud API connects WhatsApp to a shared inbox for a whole team, with reply windows and approved templates. How to choose.
Guides · Customer support
Set up customer support for a small business in one day
A one-day plan for a small business: choose the channels, set up a shared inbox, write your first ten articles, add live chat, and agree who answers what and how fast.
Guides · Live chat · AI assistant
Live chat vs chatbot: which does your website need?
Live chat puts a person on the other end; a chatbot answers on its own. What each does best, what each costs, and why most websites want both.
Guides · AI assistant
AI chatbot with human handoff: how to get it right on your website
When an AI chatbot should hand a conversation to a person, what the handoff must carry, and how to set it up so customers never get stuck with a bot.
Guides · Shared inbox
Shared inbox vs help desk: what does your support team need?
Choose a support workflow by testing conversation ownership, team collaboration and follow-up, then check where live chat and AI assistance fit.
Guides · Live chat
How to add live chat to your website
A practical launch checklist for website chat: installation, branding, office hours, team replies and a visitor test before you go live.
Guides · AI support
How to prepare a knowledge base for AI customer support
Choose support sources, write clear answers, test difficult questions and define human handovers before introducing an AI customer support assistant.
Developers
A real-time API for everything that happens
Every message, status change and typing indicator over WebSocket or Server-Sent Events.
Product
Status pages for your customers
Tell customers what's happening before they have to ask — with components, incidents, subscribers and a banner in your chat.
Guides
Moving from another helpdesk in an afternoon
Import contacts and conversation history from Intercom, Zendesk, Freshdesk, Gorgias or Crisp.
Product
Tickets, without leaving chat behind
A table view with priorities and bulk actions, a ticket form, reference numbers and a customer portal.
Product
Engage: pop-ups, tours, recordings and reviews
New ways to start conversations and learn from them, all from the desk's Engage screen.