Customer Support & Live Chat Features

Chat widget: One line of script. Your colours, greeting, assistant name and office hours, per website.
Email: Your support address in the inbox; replies go out as threaded email.
WhatsApp, Messenger, Instagram, Telegram: Connect your business accounts; approved WhatsApp templates outside the 24-hour window.
Visitors who left: If someone closes the page before you answer, your reply reaches them by email.
Files, images and voice: Both ways, with previews.
Typing and read receipts: See when they're typing and when they've read your reply — and they see yours.
Saved replies, notes, tags, reminders: Answer common questions in a keystroke; talk privately with teammates inside a conversation.
Desktop and phone app: Install the desk on any device, with notifications that reach you.

AI assistant and knowledge base

An assistant that answers from what you've written — and a team copilot for everything else.

Answers from your knowledge: Help articles, pages and documents you add. It shows the source it used.
Hands over properly: When it isn't sure, when the visitor asks, or when your rules say so — with the reason recorded.
Help centre: Your articles as a public, searchable help centre.
Copilot: Suggested replies, rewrite in a different tone, and conversation summaries in the composer.
LiveTranslate: Each side reads and writes in their own language.
Knowledge gaps: The questions it couldn't answer, grouped, so you know which article to write next.
Answer review: Check what the assistant said and mark answers good or bad.
Cost you can see: AI usage per workspace, per feature, per day.

Let rules do the sorting, greeting and chasing so your team can do the talking.

Workflows: When something happens, check conditions, then assign, tag, reply, notify or wait.
Routing: Send conversations to teams and people by site, page, language or anything you know.
Round robin: Share new conversations fairly among whoever is online.
Proactive messages: Greet visitors by page, time on page, country or returning visit.
SLA deadlines: First-reply and resolution targets per inbox, with alerts before they're missed.
Office hours: Per weekday, per website, with an away message when nobody's in.

Know who you're talking to before you say hello.

Profiles: Every conversation, page visit and detail for one person, across channels.
Custom fields and segments: Your own fields; save filters as segments to report on or email.
Import and export: CSV in and out, with duplicates matched.
Merging: The same person on email and WhatsApp becomes one contact.
Customer portal: Customers see their own conversations and history.
Account connector: Your own panel, shop or CRM beside every chat, with actions your team can take.

Go beyond answering.

Email campaigns: To a segment, with unsubscribe, suppression, bounce handling and open and click stats.
Pop-ups, forms and product tours: On the pages you choose, with answers kept on the contact.
Session recordings: Replay what a visitor saw, with typing masked.
Testimonials: Turn good ratings into reviews and show them on your site.
Co-browsing: See the visitor's page live when they agree, with sensitive fields masked.
Audio and video calls: Start a call from the conversation, in the browser.
Satisfaction ratings: Ask for a rating when a conversation ends.

How fast you answer, how much you handle, and how customers feel about it.

Team reports: Volume, first-reply and resolution times, workload per person, by day.
Assistant report: What it resolved, when and why it handed over, and what it cost.
Ratings: Satisfaction over time and per person.
Scheduled emails: Reports by email every day or week, in your time zone. CSV export any time.

Run every website your business has from one account.

Several websites: Each with its own widget and assistant; one inbox, filtered by site when you need it.
Roles and invitations: Owners and agents; invite by email.
Sub-inboxes: Split work between teams.
Notifications: Sound, browser and phone notifications for what matters to you.

Everything in Frosvo is reachable from your own code.

REST API: Conversations, messages, contacts, articles and reports, with scoped API keys.
Webhooks: Signed events for conversations, messages, contacts, ratings and missed deadlines, retried and replayable.
TypeScript client: One file, typed, with webhook signature checks.
Real-time API: Every message and status change over WebSocket or Server-Sent Events.
Slack: New and waiting conversations, ratings and missed deadlines posted to a channel.

Your customers' data, kept in its place.

Workspace isolation: Every query is scoped to your workspace.
Retention: Delete resolved conversations and anonymous visitors after the number of days you choose.
Export and erasure: Answer data requests for one person in a click.
Encrypted secrets: Channel tokens and webhook secrets encrypted at rest.