The hardest part of changing helpdesk is leaving your history behind. So don't: Frosvo imports it.
What comes over
- Intercom and Crisp — contacts and conversations, with notes.
- Zendesk — end users and tickets, with private comments.
- Freshdesk — contacts and tickets, with private notes.
- Gorgias — customers and tickets, with internal notes.
Conversations keep their dates, authors and open or closed state. Nothing is sent to your customers.
How
Go to Settings → Import, choose your old helpdesk and enter its API details. Frosvo checks them, then works in the background — you can leave the page. Run it again on switch-over day and it only adds what's new. The details you entered are deleted when the import ends.
See switching guides for each helpdesk, or the import guide.