In short
Frosvo's knowledge base is where you write the articles that answer your customers' questions. The same articles power your public help centre and feed the AI assistant, so it answers from what you have written. You can also import website pages, upload documents and add question-and-answer pairs.
What you get
- Public help centre
- Your articles at your own address, grouped by category and searchable.
- Feeds the assistant
- Published articles are what the AI agent answers from — with the source shown.
- Website pages too
- Add your site's pages; Frosvo reads them and keeps the text.
- Was this helpful?
- Readers rate articles so you know which to improve.
- Linked from the chat
- Visitors can search articles from the widget.
- Knowledge gaps
- See which questions need an article next.
Get started
Write
Articles under AI Agent → Knowledge.
Publish
They appear in the help centre and the assistant's answers.
Improve
Use ratings and knowledge gaps to decide what to write next.
One source for people and the assistant
Write articles in the editor with headings, lists and pictures and publish them to your help centre, where visitors can search them. The assistant uses the same articles, so keeping one page correct fixes the answer everywhere.
You can also import your website's pages, which Frosvo reads and keeps up to date on a schedule, upload PDF and Word files, and add short question-and-answer pairs for things people ask all the time.
Keep it honest and current
Frosvo keeps the last ten versions of each source so you can restore an earlier one, and you can translate articles into other languages. Test questions let you check what the assistant would answer before customers ask.
Reports show the questions the assistant could not answer, so you know which article to write next.
Frequently asked questions
What is a knowledge base?
A knowledge base is a collection of articles that answer customers' questions. In Frosvo the same articles appear in your public help centre and train the AI assistant, so writing one clear answer helps visitors who search and the assistant that answers them, and fixing it fixes both.
Can the assistant read my website?
Yes. Import your website's pages and Frosvo reads them, keeps the text and refreshes it on a schedule, so the assistant answers from your current pages. You can also add articles, upload PDF and Word files and write question-and-answer pairs for things people ask all the time.
Can I upload documents?
Yes. Upload PDF and Word files and Frosvo reads the text and uses it as a source for the assistant. Each source keeps the last ten versions, so you can restore an earlier one, and you can check how the assistant answers with test questions before customers ask.