Jira Service Management
Raise Jira Service Management requests from conversations and follow them.
Team tools · Built by Frosvo
Raise a request in your Jira Service Management desk from any conversation — on the customer's behalf if they're a portal customer — follow its status next to the chat, and add the conversation as an internal comment.
Setup: create an API token at id.atlassian.com, then enter your site, email, token, the service desk ID and the request type ID (both visible in the portal URLs or via the API).
What it can do in your workspace
- Shows information and buttons next to your conversations
More team tools integrations
- Dependency statusSee when the services you rely on are down — before customers tell you.
- DropboxSend Dropbox files to customers and keep transcripts in Dropbox.
- GitHubTurn conversations into GitHub issues and follow them from the inbox.
- JiraCreate Jira issues from conversations, with an AI summary if you like, and follow their status.