In short
A good live chat greeting is one short, friendly line that says who is there and invites a question, for example "Hi! Can I help you with anything?" Keep it under 15 words, match your brand's voice, and change it for the page: a pricing page greeting should offer help choosing a plan, a support page greeting should offer to fix a problem.
General greetings for any page
Safe, friendly openers that work on most websites.
Hi! Can I help you with anything?
The default. Short and open.
Hello and welcome to [Company]. What can we help you find today?
A slightly more formal welcome.
Hi there! Ask us anything. A real person answers.
When you want visitors to know a person is behind the chat.
Welcome! Looking for something in particular? We are here to help.
Pages where visitors browse before deciding.
Hi, I'm [Name] from [Company]. Got a question? I'm happy to help.
When you want a personal feel and your team uses first names.
Hello! Questions about [product or service]? Type below and we will reply in a few minutes.
Sets an expectation of speed. Only use it if you can keep it.
Sales and pricing pages
Visitors here are weighing a decision. Offer help choosing, not pressure.
Need help choosing a plan? Tell us what you need and we will point you to the right one.
Pricing page.
Comparing options? Ask us anything about [feature or plan], we will give you a straight answer.
Comparison and features pages.
Questions before you start? We can answer them now, no sign-up needed.
Sign-up and trial pages.
Want to see how [product] works for a business like yours? Ask us.
Solutions and industry pages.
Not sure the free plan is enough? Tell us what you do and we will say honestly.
Free plan or trial pages.
Hi! If you are thinking of switching from another tool, we can help you move your history across.
Alternative and comparison pages.
Support and help pages
Visitors here are stuck. Be calm, quick and specific.
Having trouble? Tell us what happened and we will help you fix it.
Help centre and documentation pages.
Can't find the answer in our guides? Ask us here.
After a visitor has read several help articles.
Hi! If something isn't working, describe it in a sentence and we will take it from there.
Troubleshooting pages.
Need your order or account looked at? Give us your order number and we will check.
Account and order pages. Never ask for passwords or card numbers.
Having a problem signing in? We can help, no need to start again.
Login pages.
Thanks for being a customer. What can we do for you today?
Signed-in customer areas.
Online shops
Speed and clarity win here: delivery, returns and sizes.
Questions about delivery or returns? Ask here and we will answer straight away.
Product and basket pages.
Not sure about size or fit? Tell us what you are looking for and we will help.
Clothing and product pages with options.
Need it by a certain date? Tell us and we will check it can arrive in time.
Basket and checkout pages.
Problem with your order? Share the order number and we will look into it.
Order tracking pages.
Using a discount code that isn't working? Let us know and we will sort it.
Checkout.
Outside your office hours
Be honest about when someone will answer, and ask for a way to reach them.
We're away right now. Leave your email and your question and we will reply by [time].
Outside hours, with a real reply time.
Our team is offline until [time]. Leave a message and we will get back to you as soon as we are in.
Overnight and weekends.
Thanks for writing. We are closed for [holiday] and will reply on [date].
Holiday closures.
Hi! No one is online at the moment. Our help articles may answer your question straight away, or leave us a message.
When you have a good help centre.
Proactive messages
Use these after a visitor has been on a page for a while, never the moment they arrive.
Still looking around? Let us know if we can help.
After about 30 seconds on a page.
Hi! I noticed you are on our pricing page. Any questions I can answer?
Pricing page after a short time.
Welcome back! Can we help with anything today?
Returning visitors.
Hello from [Country or city]! Can we help you with anything?
When you serve specific regions.
Thinking of leaving? If something wasn't clear, ask us and we will fix it.
A pop-up when someone is about to leave. Use sparingly.
How to use them well
- Keep it short
- Fifteen words or fewer. A greeting is read in a glance on a phone, and a long one looks like a form letter.
- Change it by page
- A greeting that fits the page converts better than one line everywhere. Frosvo can start a conversation by page, time on the page, country or returning visit, so each page gets its own line.
- Say who is there
- Visitors trust a name and a role more than a faceless bubble. Frosvo shows your team as your company name plus a role, such as your company with Support, if you prefer not to show personal names.
- Do not promise what you cannot keep
- If you say "we reply in minutes", be there. Use your office hours and away message so the chat tells the truth when nobody is online.
- Do not interrupt
- Wait a few seconds before a proactive message and never open a full-screen chat the moment someone arrives, especially on a phone.
Use them in Frosvo
Save the ones you like as shared replies for your whole team, add a shortcut, and insert them in a click. Frosvo's free plan includes live chat on one website and the shared inbox.
Frequently asked questions
What is a good live chat greeting message?
A good greeting is one short friendly line that invites a question and says who is there, such as "Hi! Can I help you with anything?" Keep it under 15 words, match your brand's tone, and tailor it to the page the visitor is on, so it feels helpful rather than automatic.
How long should a live chat greeting be?
About 15 words or fewer. Visitors read the greeting at a glance, often on a phone, so one clear sentence and an invitation to ask is enough. Longer greetings read like a form letter and push the first message further down the screen.
Can I change the greeting on each page?
Yes. In Frosvo you set a greeting per website, and proactive messages can start a conversation by page, time on the page, country or returning visit, so a pricing page, a help page and a checkout can each say something different.
Should the greeting say it is a bot?
If an AI assistant answers, say so. Frosvo labels the assistant's messages as AI by default and tells visitors they can ask for a person, which is honest and required by some laws. Never present an automated answer as a human one.