Quick Actions
Buttons that do several things at once: reply, tag, add a note and resolve — in one click.
Automation · Built by Frosvo
Define buttons for what your team does over and over. Each button runs its steps in order on the conversation. One button per line: `Label | step; step; step`, with steps `reply: text`, `note: text`, `tag: name`, `close`, `reopen`, `spam`. Replies and notes can use {name} and {email}.
Example: `Refund done | reply: Hi {name}, your refund is on its way.; tag: refund; close`
What it can do in your workspace
- Shows information and buttons next to your conversations
More automation integrations
- Auto-DeleteDelete old conversations and messages automatically after the time you choose.
- Auto-ResponderAnswer every new conversation straight away, on every channel — or only outside business hours.
- Co-browsing (screen view)See the customer's screen live, with their permission — better than a recording.
- Data CleanerKeeps your contacts tidy: removes anonymous visitors who never started a conversation.