What teams look for when they move
People usually start looking for a Tidio alternative when their support grows: more websites, more channels, more people answering, and more questions an assistant could handle. Here is what Frosvo brings to those needs. (We don't describe other products here — their features and prices change, so check Tidio's own site for what it offers today.)
An assistant you can trust
It only answers from what you've written, and hands over when unsure.
A full shared inbox
Assignments, notes, tickets and saved replies for a growing team.
Several websites, one inbox
Every site labelled, with its own look, in one place.
Reports that explain
Team and assistant reports, ratings and scheduled emails.
Everything in one support desk
Frosvo isn't just a chat box. The same workspace gives you a knowledge base and help centre, tickets, email campaigns, reports and a status page — so a question that starts in the chat can be answered, followed up and measured without switching tools.
An AI assistant that knows when to hand over
The Frosvo assistant answers from what you've written — your website, help articles and documents — and nothing else. When a visitor asks for a person, is upset, asks about their own account or orders, or asks something it can't answer from your content, it says so and hands the chat to your team, with the whole conversation in front of them.
One inbox for every conversation
Website chat, email and messaging apps like WhatsApp, Messenger and Instagram arrive in one shared inbox. Assign conversations, leave private notes for teammates, use saved replies, and turn longer issues into tickets so nothing gets lost.
Every website, one place
Run more than one site? Add them all to one workspace. Each website keeps its own chat colours, greeting and opening hours, knowledge can be kept per site, and every conversation arrives labelled with the site it came from. Live chat for multiple websites →
Answer from anywhere
Your team answers from the desk in any browser, from a phone, or from the Frosvo app for Windows with notifications that open the right conversation. See all the ways to get Frosvo.
Switching from Tidio in four steps
Create your workspace
Sign up free and add your website. Frosvo gives you a snippet and site key.
Teach the assistant
Point Frosvo at your website and help articles so the AI can answer common questions from day one.
Invite your team
Add teammates, set opening hours and saved replies, and connect email or WhatsApp if you use them.
Replace Tidio
Swap the Tidio snippet or plugin for Frosvo's — WordPress, WHMCS, PrestaShop, Magento and Joomla have ready-made packages.
Tidio is a trademark of its owner, used here only to describe switching. Frosvo is not affiliated with Tidio.
What changes for your visitors
The same chat in the same place
Visitors still see a chat button in the corner of your site, in your colours and with your greeting — only faster answers behind it.
Answers at any hour
Outside your opening hours the assistant answers from your content, and anyone who needs a person can leave their email for a reply.
Their language
The chat speaks 11 languages, including right-to-left ones, and your team can read and reply through translation.
Switching from Tidio: questions and answers
How long does it take to switch from Tidio to Frosvo?
Usually less than an hour to go live: create a free workspace, add your website, and replace the Tidio snippet (or plugin) with Frosvo's. Teach the AI assistant your website and articles, invite your team, and you're answering in Frosvo.
Can I run both while I try Frosvo?
Yes. Add Frosvo to one page or a test site first, try it with your team, and switch the whole site when you're ready. Nothing changes for your visitors until you move the snippet.
Does Frosvo have a free plan?
Yes. The free plan gives you the chat, the shared inbox and the apps with no time limit and no card. Paid plans add the AI assistant, more seats, automation and removing Frosvo branding, and you can try Plus free for 7 days.
Will the AI assistant make things up?
It answers only from what you give it — your pages, articles, documents and written answers — and hands the conversation to your team when it can't answer from that, when the visitor asks for a person, or when it's about their own account or orders.
Can I use Frosvo on several websites?
Yes. Add each website to your workspace; every site keeps its own chat look, and all conversations arrive in one inbox labelled with their site. Extra websites are an add-on on most plans; Enterprise and Unlimited include as many as you need.
Keep exploring
- Live chat for multiple websites →Every site in one inbox, each with its own chat.
- AI assistant →How the assistant answers and when it hands over.
- Live chat for your platform →WordPress, WooCommerce, Shopify, WHMCS, PrestaShop, Magento and Joomla.
- tawk.to alternative →Moving from tawk.to to Frosvo.
- LiveChat alternative →Moving from LiveChat to Frosvo.
- Pricing →Free to start; see what each plan includes.