Move in three steps
Create your Frosvo account
Free, no card needed. Add your website and paste the chat snippet.
Connect Freshdesk
Settings → Import → Freshdesk, with your Freshdesk address and API key. Frosvo checks the details before it starts.
Keep working
The import runs in the background and only adds what's new if you run it again — so you can switch the day you're ready. The Freshdesk details are deleted when it ends.
Nothing is sent to your customers during an import. Imported conversations keep their original dates, authors and open or closed state.
Where things live in Frosvo
| In Freshdesk | In Frosvo |
|---|---|
| Tickets | Conversations, with the table view, priorities and bulk actions |
| Canned responses | Saved replies |
| Scenario automations | Macros |
| Automations | Workflows |
| Solutions | Knowledge base and public help centre |
| Freddy AI | AI agent and Copilot |
| Groups | Sub-inboxes and routing |
| Customer portal | Customer portal |
| SLA policies | Response-time targets |
Freshdesk is a trademark of its owner, used here only to describe the import. Product names are as we understand them; check Freshdesk's own documentation for its current features.
Why teams choose Frosvo
- One inbox for all your websites
- Each site gets its own widget and assistant; your team answers them all from one place.
- An assistant you can trust
- It answers only from your knowledge, shows its source, and hands over with the reason written down.
- Every channel
- Chat, email, WhatsApp, Messenger, Instagram, Telegram, SMS and more.
- Free to start
- A free plan you can keep, and a card-verified trial of the paid plans.
- Your data, portable
- Full exports, retention you set, and a REST API, real-time API and webhooks.
- Built to be checked
- Every feature on our website is in the product today and tested end to end.
Also moving from Crisp, Intercom, Zendesk or Gorgias? All switching guides