Move in three steps
Create your Frosvo account
Free, no card needed. Add your website and paste the chat snippet.
Connect Crisp
Settings → Import → Crisp, with your Crisp website ID and a plugin token (identifier and key). Frosvo checks the details before it starts.
Keep working
The import runs in the background and only adds what's new if you run it again — so you can switch the day you're ready. The Crisp details are deleted when it ends.
Nothing is sent to your customers during an import. Imported conversations keep their original dates, authors and open or closed state.
Where things live in Frosvo
| In Crisp | In Frosvo |
|---|---|
| Chatbox | Chat widget |
| Inbox | Inbox (chat or table view) |
| AI Agent / MagicReply | AI agent and Copilot suggested replies |
| Helpdesk | Knowledge base and public help centre |
| Shortcuts | Saved replies and macros |
| Triggers | Proactive messages |
| Campaigns | Campaigns |
| Status Page | Status page |
| MagicBrowse | Co-browsing |
| Plugins | Plugins |
Crisp is a trademark of its owner, used here only to describe the import. Product names are as we understand them; check Crisp's own documentation for its current features.
Frosvo vs Crisp: test the support work you need to do
Crisp offers live chat, a shared inbox and AI customer support. Frosvo offers these product areas too. A useful evaluation checks your actual conversations, knowledge and team arrangement rather than treating a list of matching feature names as proof of the same experience.
Crisp references checked on 15 October 2026: live chat, shared inbox, AI support and current pricing. Check the provider's current terms before purchasing.
Website conversations
Send a website question, close the page, then test a reply. Check the identity and history your team actually sees.
Show signed-in customers by name →AI answers and human handover
Use the same approved source article on both tools. Ask a supported question, an unsupported question and an explicit request for a person. Read the answer source and the context received by the agent.
AI knowledge preparation guide →Collaboration and follow-up
Have two agents open a conversation. Assign it, leave a private note and turn an unresolved issue into follow-up work. Check who owns the next action and how the customer receives an update.
Frosvo shared inbox →Several websites or independent clients
Try different branding and greetings for each site. Review permissions and ownership separately: filtering an inbox by site is different from isolating independent client workspaces.
Agency workspace planning →The actual monthly bill
Compare the same team size, websites, required channels, AI usage and add-ons. Use current quotes or invoices for the other service and include taxes and external provider fees separately.
Frosvo cost worksheet →When Frosvo is worth evaluating
Try Frosvo if you want to organise website chat, messaging channels and knowledge-based AI around one team inbox, and you can verify the required workflow during a pilot. Start with the Free plan where its limits fit, then check paid features and allowances before enabling AI or expanding the team.
When to keep your existing setup
Keep your current service if a required integration, contract condition or workflow has not been verified in Frosvo. Migration also has a cost: allow time to test imported records, rebuild configuration where needed and train agents before replacing a working support channel.
A migration check before cutover
- Save an export under your own retention rules and record which Crisp records you expect to move.
- Run a small pilot and check dates, authors, private notes, open/closed state and customer identity.
- Inventory widget settings, knowledge sources, workflows, integrations and subscriptions separately. Importing contacts and conversations does not establish that every setting or attachment moved.
- Install and test the new widget, confirm team coverage and choose a cutover window. Keep a rollback route until the team has verified the live customer journey.
This page describes evaluation steps and the documented Frosvo import. It does not claim an independently measured win rate, speed advantage or identical feature coverage.
Why teams choose Frosvo
- One inbox for all your websites
- Each site gets its own widget and assistant; your team answers them all from one place.
- An assistant you can trust
- It answers only from your knowledge, shows its source, and hands over with the reason written down.
- Every channel
- Chat, email, WhatsApp, Messenger, Instagram, Telegram, SMS and more.
- Free to start
- A free plan you can keep, and a card-verified trial of the paid plans.
- Your data, portable
- Full exports, retention you set, and a REST API, real-time API and webhooks.
- Built to be checked
- Every feature on our website is in the product today and tested end to end.
Also moving from Intercom, Zendesk, Freshdesk or Gorgias? All switching guides