Why add live chat to your Magento site
Larger stores get the same questions at scale: delivery, returns, stock, sizing. A chat that answers the common ones instantly and gets a person for the rest keeps support costs in check while shoppers get answers before they leave.
The Frosvo module adds the chat without breaking Magento's full-page cache, so your storefront stays fast. Connect your store and your team sees each customer's orders — number, status, total and date — beside the conversation.
Run several store views or brands? Each website can have its own chat look and greeting, and every conversation arrives in one shared inbox labelled with where it came from.
What your team sees beside the chat
Order history
Number, status, total and date for each order.
Customer details
Name and email once known.
Store and page
Which website and page the chat started on.
Conversation history
Earlier chats with the same customer.
Add Frosvo to Magento in a few minutes
- Create a free Frosvo workspace and add your store.
- Install the Frosvo Magento module (safe with full-page cache) and enter your site key in its settings.
- In Magento admin: System → Integrations → Add New Integration with access to Customers and Sales → Orders; activate it and copy the access token.
- In Frosvo, connect Magento with your store address and the token to see orders beside each chat.
Tips for live chat on Magento
Keep the storefront fast
Use the Frosvo module rather than pasting code into templates; it works with full-page cache, and the chat window only loads when a shopper opens it.
Route by topic
Use automation to send pre-sales questions and order questions to different people or sub-inboxes, so each gets the right expert.
Answer common questions automatically
Delivery, returns, warranty and stock questions can be answered by the assistant from your help articles at any hour.
Give each store view its voice
Add each storefront as its own website in Frosvo with its colours and greeting; conversations still share one inbox.
Measure what matters
Reports show conversations, response times and ratings per website, so you can see which store needs more help.
More than a chat box
The chat is where it starts. Behind it, Frosvo gives your team everything to answer well and quickly — whether you have one person answering or a whole support team.
An AI assistant that knows when to hand over
The Frosvo assistant answers from what you've written — your website, help articles and documents — and nothing else. When a visitor asks for a person, is upset, asks about their own account or orders, or asks something it can't answer from your content, it says so and hands the chat to your team, with the whole conversation in front of them.
One inbox for every conversation
Website chat, email and messaging apps like WhatsApp, Messenger and Instagram arrive in one shared inbox. Assign conversations, leave private notes for teammates, use saved replies, and turn longer issues into tickets so nothing gets lost.
Every website, one place
Run more than one site? Add them all to one workspace. Each website keeps its own chat colours, greeting and opening hours, knowledge can be kept per site, and every conversation arrives labelled with the site it came from. Live chat for multiple websites →
Answer from anywhere
Your team answers from the desk in any browser, from a phone, or from the Frosvo app for Windows with notifications that open the right conversation. See all the ways to get Frosvo.
Magento live chat: questions and answers
Does the chat work with full-page cache?
Yes. The Frosvo module is built to be safe with Magento's full-page cache, so your pages stay cached and fast.
Does it support Adobe Commerce?
Yes. The same module works with Magento Open Source and Adobe Commerce storefronts.
What order information does my team see?
Each customer's orders with number, status, total and date, read through the integration token you create in Magento.
Can I have different chats for different store views?
Each website you add to Frosvo has its own look and greeting, and all conversations arrive in one inbox.
Is there an AI assistant?
Yes. It answers from your knowledge base and website content, and hands over to your team when a question is about a specific order or it isn't sure.
Keep exploring
- Live chat for multiple websites →Every site in one inbox, each with its own chat.
- Live chat for WordPress →Install the free Frosvo plugin, paste your site key, and every page of your WordPress site…
- Live chat for WHMCS →Put a real-time chat in your WHMCS client area and answer hosting customers with their acc…
- All platforms →WordPress, WooCommerce, Shopify, WHMCS, PrestaShop, Magento, Joomla and any website.
- AI assistant →How the assistant answers and when it hands over.
- Pricing →Start free; upgrade when your team grows.