Why add live chat to your WHMCS site
Hosting support is time-critical. A site that's down, a domain about to expire, an invoice that needs paying before a suspension: customers want an answer now, not a ticket number. A chat inside the WHMCS client area meets them where they already manage their services.
With Frosvo, signed-in WHMCS clients are recognised automatically. Next to each conversation your team sees the client's account status, active services and domains with their due dates, and any unpaid invoices — so the first reply can be the right one instead of “what's your domain?”.
Routine questions — DNS settings, how to reset a password, where to find nameservers — can be answered by the Frosvo AI assistant from your own knowledge base. When a question involves the client's own account, billing or anything it isn't sure of, it hands the conversation to your team.
What your team sees beside the chat
Account status
Active, suspended or closed, at a glance.
Services and domains
Every product and domain with its due date.
Unpaid invoices
Open invoices — send a payment reminder in one click.
Saved to the contact
Store the client's WHMCS details on their Frosvo contact.
Add Frosvo to WHMCS in a few minutes
- Create a free Frosvo workspace and add your WHMCS site.
- Install the Frosvo WHMCS add-on (download below) so the chat appears in your client area, with signed-in clients recognised.
- In WHMCS: System Settings → API Credentials → Generate New API Credential, with an admin role that can read clients, products, domains and invoices and send emails.
- In Frosvo, connect WHMCS with your WHMCS address, the API identifier and secret, and allow Frosvo's server address under API IP access restriction.
Tips for live chat on WHMCS
Write articles for the top ten questions
DNS, nameservers, email setup, SSL and password resets make up most hosting chats. Short help articles let the assistant answer them instantly, day and night.
Keep billing with people
The assistant hands anything about a client's own invoices or services to your team, who see the account beside the chat — the right split for money questions.
Use reminders, not threats
Send the WHMCS payment reminder for an unpaid invoice straight from the conversation, with the client still in the chat to ask questions.
Chat on the main site too
Add the same chat to your marketing site; pre-sales and support questions then share one inbox, labelled with where they came from.
Watch response times
Reports show first-response and resolution times, so you can staff the hours when clients write most.
More than a chat box
The chat is where it starts. Behind it, Frosvo gives your team everything to answer well and quickly — whether you have one person answering or a whole support team.
An AI assistant that knows when to hand over
The Frosvo assistant answers from what you've written — your website, help articles and documents — and nothing else. When a visitor asks for a person, is upset, asks about their own account or orders, or asks something it can't answer from your content, it says so and hands the chat to your team, with the whole conversation in front of them.
One inbox for every conversation
Website chat, email and messaging apps like WhatsApp, Messenger and Instagram arrive in one shared inbox. Assign conversations, leave private notes for teammates, use saved replies, and turn longer issues into tickets so nothing gets lost.
Every website, one place
Run more than one site? Add them all to one workspace. Each website keeps its own chat colours, greeting and opening hours, knowledge can be kept per site, and every conversation arrives labelled with the site it came from. Live chat for multiple websites →
Answer from anywhere
Your team answers from the desk in any browser, from a phone, or from the Frosvo app for Windows with notifications that open the right conversation. See all the ways to get Frosvo.
WHMCS live chat: questions and answers
Can Frosvo see my clients' services and invoices?
Only what you allow: you create the API credential in WHMCS with read access to clients, products, domains and invoices (and sending emails for reminders). You can revoke it in WHMCS at any time.
Can the AI assistant answer billing questions?
It answers general questions from your knowledge base, and hands anything about a client's own account, orders or billing to your team — by design, so it never guesses about someone's money.
Does the chat appear on our public website too?
Yes. Add the same chat to your main website with the snippet or the WordPress plugin; conversations from both arrive in one inbox, labelled with where they came from.
Can we send a payment reminder from the chat?
Yes. Unpaid invoices show beside the conversation with a button that sends the WHMCS payment reminder for that invoice.
Is there a free plan?
Yes. Frosvo's free plan includes the chat and the inbox; plans with more seats, AI conversations and automation are on the pricing page.
Keep exploring
- Live chat for multiple websites →Every site in one inbox, each with its own chat.
- Live chat for WordPress →Install the free Frosvo plugin, paste your site key, and every page of your WordPress site…
- Live chat for PrestaShop →The Frosvo module adds a fast chat to every page of your PrestaShop store. Your team sees …
- All platforms →WordPress, WooCommerce, Shopify, WHMCS, PrestaShop, Magento, Joomla and any website.
- AI assistant →How the assistant answers and when it hands over.
- Pricing →Start free; upgrade when your team grows.