Why add live chat to your WordPress site
Most WordPress sites are where a customer first meets a business: a service page, a pricing table, a blog post that answered half their question. A chat on that page catches the question while the visitor is still there, instead of hoping they find a contact form and wait for an email.
The Frosvo plugin works with any theme and page builder because it adds the chat the same way on every page, outside your content. It can recognise visitors who are signed in to WordPress (one setting), so your team sees their name and email instead of an anonymous visitor — and with WooCommerce, their orders appear next to the conversation too.
If you run more than one WordPress site, every site sends its chats to the same Frosvo inbox, labelled with the site they came from.
What your team sees beside the chat
Who's writing
With 'Signed-in visitors' turned on, WordPress users arrive with their name and email.
Their orders
With WooCommerce connected in Frosvo, recent orders show beside the chat.
The page they're on
The page and the pages they browsed before they wrote.
Which site
Each conversation is labelled with the website it came from.
Add Frosvo to WordPress in a few minutes
- Create a free Frosvo workspace and add your website — Frosvo gives you a site key.
- Download the Frosvo plugin for WordPress (.zip).
- In WordPress: Plugins → Add New → Upload Plugin, choose the file, then Install and Activate.
- Go to Settings → Frosvo Chat, paste your site key and save. The chat appears on your site straight away.
Tips for live chat on WordPress
Put the chat where questions happen
Pricing, checkout and contact pages get the most questions. Add a proactive message on those pages so visitors who hesitate get a friendly nudge.
Teach the assistant from your own pages
Point Frosvo at your WordPress site so the assistant learns from your service pages and posts, then add short articles for the questions your team answers every week.
Recognise your members
If customers sign in to WordPress or WooCommerce, turn on 'Signed-in visitors' in the plugin settings and their name and email come with the chat, so nobody has to type them again.
Keep administrators out of the way
Hide the chat for signed-in administrators so your own team never starts a conversation by accident while editing pages.
Answer when you're away
Set opening hours. Outside them the assistant still answers, and visitors can leave their email for a reply.
More than a chat box
The chat is where it starts. Behind it, Frosvo gives your team everything to answer well and quickly — whether you have one person answering or a whole support team.
An AI assistant that knows when to hand over
The Frosvo assistant answers from what you've written — your website, help articles and documents — and nothing else. When a visitor asks for a person, is upset, asks about their own account or orders, or asks something it can't answer from your content, it says so and hands the chat to your team, with the whole conversation in front of them.
One inbox for every conversation
Website chat, email and messaging apps like WhatsApp, Messenger and Instagram arrive in one shared inbox. Assign conversations, leave private notes for teammates, use saved replies, and turn longer issues into tickets so nothing gets lost.
Every website, one place
Run more than one site? Add them all to one workspace. Each website keeps its own chat colours, greeting and opening hours, knowledge can be kept per site, and every conversation arrives labelled with the site it came from. Live chat for multiple websites →
Answer from anywhere
Your team answers from the desk in any browser, from a phone, or from the Frosvo app for Windows with notifications that open the right conversation. See all the ways to get Frosvo.
WordPress live chat: questions and answers
Is the Frosvo WordPress plugin free?
Yes. The plugin is free, and Frosvo's free plan gives you the chat, the shared inbox and the apps with no time limit and no card. The AI assistant comes with the paid plans, and you can try Plus free for 7 days.
Will the chat slow down my WordPress site?
The chat loads after your page and starts small; the full chat window only loads when a visitor opens it, so it doesn't hold up your content.
Does it work with my theme or page builder?
Yes. The plugin adds the chat on every page outside your content, so it works the same with any theme, Elementor, Gutenberg or other builders.
Can administrators hide the chat for themselves?
Yes. In the plugin settings you choose whether signed-in administrators see the chat.
Does it work with WooCommerce?
Yes. Connect WooCommerce in Frosvo too and your team sees each customer's orders next to the conversation.
Keep exploring
- Live chat for multiple websites →Every site in one inbox, each with its own chat.
- Live chat for WHMCS →Put a real-time chat in your WHMCS client area and answer hosting customers with their acc…
- Live chat for PrestaShop →The Frosvo module adds a fast chat to every page of your PrestaShop store. Your team sees …
- All platforms →WordPress, WooCommerce, Shopify, WHMCS, PrestaShop, Magento, Joomla and any website.
- AI chatbot for WordPress →The assistant on your site, and how it hands over.
- Pricing →Start free; upgrade when your team grows.