Why add live chat to your PrestaShop site
In an online shop, questions arrive at the moment of buying: will it fit, when will it arrive, can I return it. Answering in the chat while the basket is still open is the difference between a sale and a closed tab.
With the Frosvo module, customers who are signed in to your PrestaShop store are recognised, and your team sees their orders — reference, status, total and date — beside the conversation. “Where is my order?” becomes a one-message answer.
The AI assistant answers from your own shipping, returns and product information, and hands the conversation to your team when it involves a specific order or anything it isn't sure of.
What your team sees beside the chat
Signed-in customers
Name and email, without asking.
Their orders
Reference, status, total and date beside the chat.
The product page
What they were looking at when they wrote.
Every channel
Store chat, email and messaging apps in one inbox.
Add Frosvo to PrestaShop in a few minutes
- Create a free Frosvo workspace and add your store.
- Install the Frosvo module for PrestaShop and enter your site key — the chat appears on every page.
- In PrestaShop: Advanced Parameters → Webservice, enable it and add a key with read access to customers, orders and order states.
- In Frosvo, connect PrestaShop with your shop address and that key to see orders beside each conversation.
Tips for live chat on PrestaShop
Answer delivery questions before they're asked
Write one clear article on delivery times and costs per country; it is the question shoppers ask most, and the assistant can answer it instantly.
Help on product pages
A short proactive message on high-value product pages — for example after a visitor has looked for a while — catches sizing and compatibility questions.
Keep orders with your team
Questions about a specific order go to a person who sees the order right beside the chat, so the reply is fast and correct.
Save your best answers
Turn replies you write again and again — returns, exchanges, payment methods — into saved replies for the whole team.
Follow up by email
When a shopper leaves before you answer, the reply goes to their email if they left it, so the question is never lost.
More than a chat box
The chat is where it starts. Behind it, Frosvo gives your team everything to answer well and quickly — whether you have one person answering or a whole support team.
An AI assistant that knows when to hand over
The Frosvo assistant answers from what you've written — your website, help articles and documents — and nothing else. When a visitor asks for a person, is upset, asks about their own account or orders, or asks something it can't answer from your content, it says so and hands the chat to your team, with the whole conversation in front of them.
One inbox for every conversation
Website chat, email and messaging apps like WhatsApp, Messenger and Instagram arrive in one shared inbox. Assign conversations, leave private notes for teammates, use saved replies, and turn longer issues into tickets so nothing gets lost.
Every website, one place
Run more than one site? Add them all to one workspace. Each website keeps its own chat colours, greeting and opening hours, knowledge can be kept per site, and every conversation arrives labelled with the site it came from. Live chat for multiple websites →
Answer from anywhere
Your team answers from the desk in any browser, from a phone, or from the Frosvo app for Windows with notifications that open the right conversation. See all the ways to get Frosvo.
PrestaShop live chat: questions and answers
Which PrestaShop data can Frosvo read?
Only what the webservice key allows. Frosvo needs read access to customers, orders and order states to show orders beside the chat.
Can the AI answer “where is my order?”
Questions about a specific order go to your team, who see the order right next to the chat. The assistant answers general questions like delivery times and returns from your knowledge base.
Can I run the chat in several languages?
Yes. The chat speaks your visitors' language in its own words, and Frosvo can translate conversations for your team.
Do I need a developer to install it?
No. Upload the module, paste your site key and create a webservice key — a few minutes in the PrestaShop admin.
Does it work on mobile?
Yes. The chat adapts to phone screens, and your team can answer from the desk in a browser, the Frosvo desktop app, or a phone browser.
Keep exploring
- Live chat for multiple websites →Every site in one inbox, each with its own chat.
- Live chat for WordPress →Install the free Frosvo plugin, paste your site key, and every page of your WordPress site…
- Live chat for WHMCS →Put a real-time chat in your WHMCS client area and answer hosting customers with their acc…
- All platforms →WordPress, WooCommerce, Shopify, WHMCS, PrestaShop, Magento, Joomla and any website.
- AI assistant →How the assistant answers and when it hands over.
- Pricing →Start free; upgrade when your team grows.