Why add live chat to your Shopify site
A Shopify store lives or dies on the questions shoppers can't get answered: will it fit, when will it arrive, can I return it. A chat on every page answers them while the shopper is still deciding, and it keeps working on phones, where most Shopify traffic comes from.
Frosvo recognises shoppers who are signed in to your store, so your team sees who they are without asking. With the Shopify integration connected, each conversation shows the customer's recent orders with payment and fulfilment status, totals and dates, and a link to each order in your Shopify admin.
The AI assistant can answer the routine questions from your own pages and articles — shipping, returns, sizing — and hands anything about a specific order to your team.
What your team sees beside the chat
Their orders
Recent orders with payment and fulfilment status, totals and dates, linked to your Shopify admin.
Who's writing
Signed-in shoppers arrive with their name and email.
How much they've spent
Their order count and total spent, at a glance.
The page they're on
The product or cart page they were looking at when they wrote.
Add Frosvo to Shopify in a few minutes
- Create a free Frosvo workspace and add your store — Frosvo gives you a chat snippet.
- In Shopify: Online Store → Themes → ⋯ → Edit code → layout/theme.liquid, and paste the snippet just before </body>.
- To recognise signed-in shoppers, paste the extra Liquid code Frosvo shows you right after it, and save.
- In Shopify: Settings → Apps → Develop apps → create an app with the read_customers and read_orders scopes, install it and copy the Admin API access token.
- In Frosvo, install the Shopify integration with your .myshopify.com address and the token. Orders now show beside each chat.
Tips for live chat on Shopify
Put the snippet in theme.liquid
Adding it to the theme layout puts the chat on every page, including product and cart pages, and it survives content changes.
Re-add it after changing themes
A new theme has its own theme.liquid. Paste the snippet again when you switch or publish a new theme.
Recognise signed-in shoppers
Add the extra Liquid code so customers with an account don't have to type their name and email.
Answer shipping questions automatically
One clear shipping article lets the assistant answer the most common question at any hour.
Keep orders with your team
Questions about a specific order go to a person who already sees the order beside the chat.
More than a chat box
The chat is where it starts. Behind it, Frosvo gives your team everything to answer well and quickly — whether you have one person answering or a whole support team.
An AI assistant that knows when to hand over
The Frosvo assistant answers from what you've written — your website, help articles and documents — and nothing else. When a visitor asks for a person, is upset, asks about their own account or orders, or asks something it can't answer from your content, it says so and hands the chat to your team, with the whole conversation in front of them.
One inbox for every conversation
Website chat, email and messaging apps like WhatsApp, Messenger and Instagram arrive in one shared inbox. Assign conversations, leave private notes for teammates, use saved replies, and turn longer issues into tickets so nothing gets lost.
Every website, one place
Run more than one site? Add them all to one workspace. Each website keeps its own chat colours, greeting and opening hours, knowledge can be kept per site, and every conversation arrives labelled with the site it came from. Live chat for multiple websites →
Answer from anywhere
Your team answers from the desk in any browser, from a phone, or from the Frosvo app for Windows with notifications that open the right conversation. See all the ways to get Frosvo.
Shopify live chat: questions and answers
Is there a free Shopify live chat?
Frosvo's free plan gives you the chat and the shared inbox for your Shopify store with no time limit and no card. The AI assistant, more seats and automation are on the paid plans.
Is Frosvo a Shopify app?
Not an App Store app: you add the chat with a short snippet in your theme, and connect the order details with a custom app token you create in your own Shopify admin. That keeps the setup in your hands.
What does my team see about the shopper?
Their recent orders with payment and fulfilment status, totals and dates, their order count and total spent, and a link to each order in your Shopify admin.
Does it work on phones?
Yes. The chat adapts to phone screens, and your team can answer from any browser or the Frosvo app for Windows.
Can I use it on several Shopify stores?
Yes. Add each store as its own website in Frosvo with its own look and greeting; all conversations arrive in one inbox, labelled with their store.
Keep exploring
- Live chat for multiple websites →Every site in one inbox, each with its own chat.
- Live chat for WordPress →Install the free Frosvo plugin, paste your site key, and every page of your WordPress site…
- Live chat for WHMCS →Put a real-time chat in your WHMCS client area and answer hosting customers with their acc…
- All platforms →WordPress, WooCommerce, Shopify, WHMCS, PrestaShop, Magento, Joomla and any website.
- AI assistant →How the assistant answers and when it hands over.
- Pricing →Start free; upgrade when your team grows.