In short
The AI Knowledge Auto-Healer analyzes assistant handovers, negative CSAT ratings, and unresolved questions. It clusters identical questions into knowledge gaps and suggests formatted help articles that support leaders can review and publish in a single click.
What you get
- Continuous gap detection
- Automatically clusters unanswered queries so you know what customers are asking.
- One-click article publishing
- Approve suggested article drafts to immediately heal the AI's knowledge base.
- Vector & keyword indexing
- New articles are instantly embedded into vector search for future conversations.
- CSAT root-cause mining
- Focuses on 1-star and 2-star feedback to fix user confusion at the source.
- Zero maintenance overhead
- Turns messy customer chat logs into structured, searchable documentation.
Get started
Open Knowledge Gaps
Navigate to Desk → Knowledge → Gaps in your Frosvo dashboard.
Review suggestions
Inspect clustered questions that the AI was unable to resolve.
Click Heal & Publish
Approve the generated draft to immediately index it into the assistant's memory.
