Why add live chat to your Joomla site
Joomla runs everything from club and school sites to company portals with member areas. Visitors still have questions, and a chat answers them on the page they're reading instead of sending them to a contact form.
Because the Frosvo plugin is a system plugin, it adds the chat everywhere on your site without touching templates, and it recognises signed-in users so members don't have to introduce themselves.
The Frosvo AI assistant can answer from your site's own pages and knowledge base, any time of day, and hands over to a person when it should.
What your team sees beside the chat
Signed-in users
Name and email of members who are logged in.
The page
Where they were when they started the chat.
Their history
Earlier conversations with the same person.
All your sites
Several Joomla sites in one inbox.
Add Frosvo to Joomla in a few minutes
- Create a free Frosvo workspace and add your website.
- Download the Frosvo plugin for Joomla.
- In Joomla: System → Install → Extensions, upload the file.
- Open System → Plugins → “System - Frosvo Live Chat”, paste your site key, enable it and save.
Tips for live chat on Joomla
Start with your most visited pages
Look at which Joomla pages bring the most visitors and make sure the assistant can answer the questions those pages raise.
Welcome members by name
Signed-in users are recognised, so a member writing from your portal doesn't have to explain who they are.
Use opening hours
Clubs, schools and small teams aren't online all day. Set opening hours, and outside them the assistant answers and visitors can leave their email.
Turn chats into knowledge
When the same question comes up twice, write a short article. The assistant uses it from then on, and your help centre grows with it.
Keep sites separate but together
Running several Joomla sites? Each keeps its own chat look, and all conversations arrive in one inbox labelled with their site.
Save replies you send often
Membership renewals, event dates, opening times and contact details come up again and again. Save those answers once and the whole team can send them in two clicks.
More than a chat box
The chat is where it starts. Behind it, Frosvo gives your team everything to answer well and quickly — whether you have one person answering or a whole support team.
An AI assistant that knows when to hand over
The Frosvo assistant answers from what you've written — your website, help articles and documents — and nothing else. When a visitor asks for a person, is upset, asks about their own account or orders, or asks something it can't answer from your content, it says so and hands the chat to your team, with the whole conversation in front of them.
One inbox for every conversation
Website chat, email and messaging apps like WhatsApp, Messenger and Instagram arrive in one shared inbox. Assign conversations, leave private notes for teammates, use saved replies, and turn longer issues into tickets so nothing gets lost.
Every website, one place
Run more than one site? Add them all to one workspace. Each website keeps its own chat colours, greeting and opening hours, knowledge can be kept per site, and every conversation arrives labelled with the site it came from. Live chat for multiple websites →
Answer from anywhere
Your team answers from the desk in any browser, from a phone, or from the Frosvo app for Windows with notifications that open the right conversation. See all the ways to get Frosvo.
Joomla live chat: questions and answers
Is the Joomla plugin free?
Yes, and Frosvo has a free plan, so you can add the chat and start answering without a card.
Will the chat show in the Joomla administrator?
No. The plugin adds the chat to your public site only.
Does it recognise logged-in members?
Yes. The name and email of signed-in users are passed to your team with the conversation.
Can the AI assistant answer from my Joomla pages?
Yes. Point Frosvo at your website and it learns from your pages; you can add articles and documents too.
Can I use it on more than one Joomla site?
Yes. Add each site to Frosvo; every conversation arrives in one inbox labelled with its site.
Keep exploring
- Live chat for multiple websites →Every site in one inbox, each with its own chat.
- Live chat for WordPress →Install the free Frosvo plugin, paste your site key, and every page of your WordPress site…
- Live chat for WHMCS →Put a real-time chat in your WHMCS client area and answer hosting customers with their acc…
- All platforms →WordPress, WooCommerce, Shopify, WHMCS, PrestaShop, Magento, Joomla and any website.
- AI assistant →How the assistant answers and when it hands over.
- Pricing →Start free; upgrade when your team grows.