What the plugin does
The plugin adds the chat to every HTML page of your Joomla site just before the end of the page, so it works with any template. It runs only on the site side, never in the administrator.
When a user is signed in, the plugin tells Frosvo their name and email (you can switch this off), so your team knows which member is writing.
Everything else happens in Frosvo: your team answers from the shared inbox, the AI assistant answers from your own content and hands over when it should, and email, WhatsApp and social messages arrive in the same place. Read live chat for Joomla for tips and what your team sees beside each chat.
Requirements
- Joomla 4 or 5 (tested on Joomla 5.4)
- The PHP version your Joomla release needs
- A Frosvo account — the free plan is enough
- Version
- 1.0.1
- Licence
- GPL-2.0-or-later
- Price
- Free
How to install the Joomla plugin
- Download the plugin zip from this page.
- In the Joomla administrator, go to System → Install → Extensions and upload the zip.
- Go to System → Manage → Plugins, open "System - Frosvo Live Chat", paste your site key from Frosvo (Settings → Websites), set Status to Enabled and save.
- Visit your site: the chat button appears in the corner.
Settings
- Site key
- Identifies your website in Frosvo. Find it in Frosvo under Settings → Websites; each website you add there has its own key.
- Frosvo address
- Where the chat is loaded from. Leave it as https://frosvo.com unless you run your own Frosvo server.
- Signed-in users
- Yes by default: signed-in users' name and email are sent to Frosvo.
Updating
Joomla tells you when a new version is out (System → Update → Extensions) and installs it in one click; you can also upload the new zip. Settings are kept.
Removing
Uninstall it in System → Manage → Extensions. Conversations stay in Frosvo.
If the chat doesn't show
The chat doesn't appear
Check that the site key is filled in and matches the website in Frosvo, then open your site in a private window (and make sure the plugin's Status is Enabled). Clear any page cache after changing settings.
Page caching is on
Clear Joomla's cache after changing the plugin's settings.
Your site sends a Content Security Policy
Allow https://frosvo.com in script-src and frame-src (and your own Frosvo address if you changed it), because the chat loads a script and a frame from there.
Still stuck? See installing the chat or contact us.
What is sent to Frosvo
The plugin makes no calls from your server. Visitors' browsers load the chat from Frosvo, and when someone opens the chat their messages, attachments, the page they're on, browser details and IP address go to Frosvo so your team can answer. With the signed-in option on, the user's name and email are sent too. See the privacy policy and security.
Changelog
Version 1.0.1
- Updates through Joomla's own update system.
- Settings text in language files, ready for translation.
- Uses the current Joomla user API.
Version 1.0.0
- First release.
Joomla plugin: questions and answers
Is the Joomla plugin free?
Yes. The plugin is free (GPL), and Frosvo's free plan includes the chat and the shared inbox. The AI assistant is on the paid plans.
Does the chat show in the Joomla administrator?
No. The plugin only adds the chat to the public site.
Is there a version for Joomla 3?
No. The plugin is built for Joomla 4 and 5. On an older Joomla site, paste the one-line chat snippet from Frosvo (Settings → Websites) into your template, just before the closing body tag, and the chat works the same way.
Can I run it on several Joomla sites?
Yes. Install it on each site with its own site key from the same Frosvo workspace; all conversations arrive in one inbox.
Can I answer chats from my phone?
Yes. Open the Frosvo desk in your phone's browser and turn on notifications; on a computer, use any browser or the Frosvo app for Windows. Every conversation from your site is waiting in the same inbox.
What happens when nobody is online?
Set opening hours in Frosvo. Outside them, visitors can leave their email and your reply reaches them there; on the paid plans, the AI assistant keeps answering from your own knowledge.
Keep exploring
- Live chat for Joomla →Why it helps, what your team sees and tips.
- Joomla integration →What the integration can do in your workspace.
- WordPress plugin →Free download for WordPress.
- WHMCS addon module →Free download for WHMCS.
- All downloads →Team apps and website plugins.
- Pricing →Start free; upgrade when your team grows.