Why add live chat to your WooCommerce site
Shoppers ask questions at the moment they decide: on a product page, in the cart, at checkout. A chat on those pages answers sizing, delivery and payment questions while the shopper is still there, instead of losing them to a contact form they never fill in.
After the sale, most questions are about an order — where it is, whether it shipped, how to return it. With the WooCommerce integration connected, your team sees the customer's orders with status, totals and dates beside the conversation, opens any order in your store admin with one click, and can add an order note without leaving Frosvo.
The AI assistant can answer the general questions — delivery times, returns policy, product details — from your own pages and articles, and hands anything about a specific order to your team, who already have the order in front of them.
What your team sees beside the chat
Their orders
Recent WooCommerce orders with status, totals and dates, each linked to your store admin.
Who's writing
With 'Signed-in visitors' on in the plugin, shoppers who are signed in arrive with their name and email.
Order notes
Add a note to an order from the chat, so the next person sees what was promised.
The page they're on
The product or checkout page they were looking at when they wrote.
Add Frosvo to WooCommerce in a few minutes
- Create a free Frosvo workspace and add your store — Frosvo gives you a site key.
- Install the free Frosvo plugin for WordPress on your store, then go to Settings → Frosvo Chat and paste the site key.
- In WordPress: WooCommerce → Settings → Advanced → REST API → Add key (Read/Write).
- In Frosvo, install the WooCommerce integration and enter your store address with the consumer key and secret. Orders now show beside each chat.
Tips for live chat on WooCommerce
Answer delivery questions first
Write one clear article on delivery times, costs and countries. It's the question shoppers ask most, and the assistant can answer it at any hour.
Greet hesitant shoppers
A short proactive message on high-value product pages or the cart catches questions before a shopper leaves.
Keep orders with your team
Let the assistant hand over anything about a specific order; your team already sees the order beside the chat.
Use order notes
When you promise a replacement or a refund, add an order note from the chat so the warehouse sees it too.
Save your best answers
Returns, exchanges and payment methods come up every day — save those replies once for the whole team.
More than a chat box
The chat is where it starts. Behind it, Frosvo gives your team everything to answer well and quickly — whether you have one person answering or a whole support team.
An AI assistant that knows when to hand over
The Frosvo assistant answers from what you've written — your website, help articles and documents — and nothing else. When a visitor asks for a person, is upset, asks about their own account or orders, or asks something it can't answer from your content, it says so and hands the chat to your team, with the whole conversation in front of them.
One inbox for every conversation
Website chat, email and messaging apps like WhatsApp, Messenger and Instagram arrive in one shared inbox. Assign conversations, leave private notes for teammates, use saved replies, and turn longer issues into tickets so nothing gets lost.
Every website, one place
Run more than one site? Add them all to one workspace. Each website keeps its own chat colours, greeting and opening hours, knowledge can be kept per site, and every conversation arrives labelled with the site it came from. Live chat for multiple websites →
Answer from anywhere
Your team answers from the desk in any browser, from a phone, or from the Frosvo app for Windows with notifications that open the right conversation. See all the ways to get Frosvo.
WooCommerce live chat: questions and answers
Is there a free WooCommerce live chat?
Yes. The Frosvo plugin is free and Frosvo's free plan gives you the chat and the shared inbox with no time limit and no card. The AI assistant, more seats and automation are on the paid plans.
Do I need a separate WooCommerce plugin?
No. The chat comes from the Frosvo plugin for WordPress, which works on every WooCommerce page. The order details come from the WooCommerce integration in Frosvo, which uses a REST API key you create in WooCommerce.
What does my team see about the customer?
Their recent orders with status, totals and dates, each with a link to the order in your store admin — and you can add an order note from the chat.
Can the AI assistant answer questions about an order?
It answers general questions such as delivery times and returns from your own content. Questions about a customer's own order go to your team, who see the order beside the conversation.
Will the chat slow down my store?
The plugin adds one small script in the footer, and the full chat window only loads when a shopper opens it.
Keep exploring
- Live chat for multiple websites →Every site in one inbox, each with its own chat.
- Live chat for WordPress →Install the free Frosvo plugin, paste your site key, and every page of your WordPress site…
- Live chat for WHMCS →Put a real-time chat in your WHMCS client area and answer hosting customers with their acc…
- All platforms →WordPress, WooCommerce, Shopify, WHMCS, PrestaShop, Magento, Joomla and any website.
- AI chatbot for WordPress →The assistant on your site, and how it hands over.
- Pricing →Start free; upgrade when your team grows.