Each website in Frosvo has its own snippet. Find it in Settings → Websites (or on the Get started screen). It looks like this:
<script src="https://your-frosvo-address/w.js" data-site="your-site-key" async></script>
Paste it just before the closing </body> tag on every page — usually in your site's shared footer or layout.
Website builders
- WordPress — use your theme's "footer scripts" setting or a plugin that adds code to the footer, and paste the snippet there.
- Shopify — Online Store → Themes → Edit code →
theme.liquid, and paste it before</body>. - Wix, Squarespace, Webflow and others — look for "custom code", "code injection" or "footer code" in the site settings, and paste it there for all pages.
- Google Tag Manager — add a Custom HTML tag with the snippet, firing on all pages.
Check it's live
Open your site in a browser: the chat button appears in the corner. The first time the chat opens on your site's own address, Frosvo marks the website as live — you'll see it on the Get started screen.
You can also press Check my site there: Frosvo looks at your home page for the snippet and tells you what it finds (no snippet, another website's snippet, or an error from the site). If you add the chat through a tag manager the check can't see it — just open your site once instead.
Only on your own site
The website's address list (Settings → Websites) says which sites may show its chat. A copy of your snippet on someone else's site won't open.
Make it your own
After it is live, open the website in Settings → Widget to set colours, welcome text and hours. The widget settings guide explains each one.
Show who is signed in
If your customers sign in to your site, tell Frosvo who they are so your team sees names, not strangers: see show signed-in customers by name.
If it is not showing
Walk through troubleshooting. The usual causes are a snippet from another website, an address that is not listed, or a cached page.