In short
Frosvo includes native browser-to-browser WebRTC voice and video calling. Visitors click a call icon in the chat widget and connect directly to your available desk agents without downloading apps, dialling phone numbers, or paying per-minute carrier fees.
What you get
- 1-click browser calling
- No apps, downloads, or external accounts needed for visitors or agents.
- Zero carrier bills
- Direct peer-to-peer WebRTC signaling eliminates expensive VoIP carrier costs.
- Unified conversation context
- Talk over voice while viewing the visitor's page history and cart items.
- Mute & camera controls
- Quick keyboard shortcuts (M to mute, V for camera) and noise suppression.
- Desktop & mobile ringing
- Incoming calls ring on the web desk, Windows desktop app, and mobile phones.
Get started
Enable calls in Settings
Settings → Channels → Website, toggle Calls to on.
Answer incoming calls
Click Answer when a visitor calls, or ring them directly from the conversation.
Review call summaries
Call duration and connection quality are recorded in the conversation history.
