Why bring Discord into a shared inbox
Community servers get support questions in public channels, where they are hard to track and awkward to answer when account details are involved. A /support command moves each request into a private conversation with an owner, without asking members to leave Discord.
How Discord works in Frosvo
A /support command
When you verify the connection, Frosvo registers a /support command on your Discord application. Members use it in your server to open a ticket.
Private answers
Replies go to the member as direct messages with a Reply button, so the conversation stays private.
Signed interactions
Frosvo checks Discord's signature on every interaction with your application's public key.
Team workflow
Tickets arrive in the same inbox as website chat — assign them, add notes and reuse saved replies.
Connect Discord in a few steps
In the desk: Channels → add Discord. Credentials are stored encrypted and never shown again in full.
- Create an application in the Discord Developer Portal and add a bot.
- Invite the bot to your server with the applications.commands and bot scopes.
- Save and verify in Frosvo: Frosvo adds a /support command to your application.
- Enable messaging, then paste the callback Frosvo shows you into Interactions Endpoint URL. Members open tickets with /support; your replies arrive as DMs with a Reply button.
Replies on this channel can be up to 2,000 characters.
One inbox for every conversation
Discord is one of 13 channels that share the same inbox as your website chat. Website visitors can be answered first by the AI assistant, which hands over to your team with the reason. Messages from Discord go straight to the team, who work them with assignment, private notes and saved replies in the shared inbox, and see every earlier conversation on the contact’s profile.
Questions about Discord
What does the bot need in my server?
Invite it with the applications.commands and bot scopes. It needs no admin rights to open tickets.
Do members see each other's tickets?
No. Each ticket becomes a private conversation; answers arrive as direct messages to the member who asked.
Is this an AI Discord bot?
No. The bot opens tickets for your team to answer. Frosvo's AI assistant works in the website chat.