Why bring Telegram into a shared inbox
Telegram is a common support channel for software, crypto and international audiences who prefer it to email. A bot gives the business one public handle, while the shared inbox decides who on the team answers — no personal accounts, no forwarding screenshots.
How Telegram works in Frosvo
Your own bot
Connect the bot token from BotFather and a webhook secret. Telegram sends that secret with every update, and Frosvo refuses updates without it.
Long messages
Replies up to 4,096 characters, Telegram's own limit.
Team workflow
Assign, add private notes, tag and reuse saved replies like any other conversation.
Customer history
Telegram conversations join the contact's timeline alongside website chat and email.
Connect Telegram in a few steps
In the desk: Channels → add Telegram. Credentials are stored encrypted and never shown again in full.
- Create a bot with BotFather and copy its token.
- Choose a webhook secret; save it in Frosvo and register the callback with Telegram.
- Verify the connection and send a message to your bot.
Replies on this channel can be up to 4,096 characters.
One inbox for every conversation
Telegram is one of 13 channels that share the same inbox as your website chat. Website visitors can be answered first by the AI assistant, which hands over to your team with the reason. Messages from Telegram go straight to the team, who work them with assignment, private notes and saved replies in the shared inbox, and see every earlier conversation on the contact’s profile.
Questions about Telegram
Do customers need to know a phone number?
No. They search for your bot's username or open a t.me link to it.
Can more than one person answer the bot?
Yes. Everyone with inbox access can reply; the customer sees every reply from the bot.
Is the bot an AI chatbot?
No. The Telegram bot is a channel your team answers. Frosvo's AI assistant answers chats on your website.