Why bring Google Play reviews into a shared inbox
A one-star review that mentions a bug is often a customer who never found your support channel. Answering quickly — and visibly — shows other users the problem is being handled. Handling reviews in the support inbox means they are assigned and answered with the same knowledge as every other question.
How Google Play reviews works in Frosvo
Service account access
Connect with a Google Cloud service account that has the Google Play Android Developer API enabled and "Reply to reviews" permission in Play Console.
Checked every few minutes
New and edited reviews arrive every few minutes; each review is its own conversation.
Public replies
Your answer appears under the review as the developer reply, up to Google's limit of 350 characters.
Connect Google Play reviews in a few steps
In the desk: Channels → add Google Play reviews. Credentials are stored encrypted and never shown again in full.
- In Google Cloud, create a service account and a JSON key; enable the Google Play Android Developer API.
- In Play Console → Users and permissions, invite the service account with "Reply to reviews".
- Paste the package name and JSON key in Frosvo, verify and enable messaging.
- New and edited reviews arrive every few minutes; each review is its own conversation. Replies are public and limited to 350 characters.
Replies on this channel can be up to 350 characters.
One inbox for every conversation
Google Play reviews is one of 13 channels that share the same inbox as your website chat. Website visitors can be answered first by the AI assistant, which hands over to your team with the reason. Messages from Google Play reviews go straight to the team, who work them with assignment, private notes and saved replies in the shared inbox, and see every earlier conversation on the contact’s profile.
Questions about Google Play reviews
Can I reply to reviews for several apps?
Connect each app's package name as its own channel.
Are review replies private?
No. Developer replies are public on Google Play. Write them for the reviewer and for everyone else reading.
Do App Store reviews work too?
Not today. The channel covers Google Play reviews.