Why bring Viber into a shared inbox
Viber is widely used across Eastern Europe, the Balkans and parts of Asia and the Middle East. Supporting it through a bot gives customers a familiar channel, while the shared inbox keeps the work organised alongside everything else your team answers.
How Viber works in Frosvo
Your bot's name
Choose the sender name customers see, up to 28 characters, and connect the bot's authentication token.
Delivered and seen
Viber reports when a reply was delivered and seen, shown on the message.
Team workflow
Assignment, private notes, tags and saved replies work as on every channel.
Connect Viber in a few steps
In the desk: Channels → add Viber. Credentials are stored encrypted and never shown again in full.
- Create a Viber bot at partners.viber.com and copy its token.
- Save and verify the connection here.
- Enable messaging, then register the callback with Viber's set_webhook (the callback answers Viber's check).
Replies on this channel can be up to 7,000 characters.
One inbox for every conversation
Viber is one of 13 channels that share the same inbox as your website chat. Website visitors can be answered first by the AI assistant, which hands over to your team with the reason. Messages from Viber go straight to the team, who work them with assignment, private notes and saved replies in the shared inbox, and see every earlier conversation on the contact’s profile.
Questions about Viber
Where do I create a Viber bot?
At Viber's partner portal (partners.viber.com). Copy its token into Frosvo, then register the callback with Viber.
Do customers need to add a phone number?
No. They find your bot in Viber and start a chat with it.
Is there an automatic AI reply on Viber?
No. Your team answers Viber conversations; the AI assistant answers website chat.