Why bring LINE into a shared inbox
LINE's own chat tools are built for one account manager. Answering from a shared inbox lets several people work the same account, keeps conversations measured and assigned, and puts LINE next to your website chat and email.
How LINE works in Frosvo
Messaging API channel
Connect the channel secret and a long-lived channel access token from the LINE Developers console. Frosvo verifies LINE's signature on every message.
Turn off auto-replies
Switch off LINE's automatic response messages so customers only get answers from your team.
Team workflow
Assign, note, tag and reuse saved replies.
Connect LINE in a few steps
In the desk: Channels → add LINE. Credentials are stored encrypted and never shown again in full.
- Create a Messaging API channel in the LINE Developers console.
- Copy the channel secret and issue a long-lived channel access token.
- Set the webhook URL to the callback Frosvo shows you, turn on "Use webhook" and turn off auto-reply messages.
- Verify the connection and message your official account.
Replies on this channel can be up to 5,000 characters.
One inbox for every conversation
LINE is one of 13 channels that share the same inbox as your website chat. Website visitors can be answered first by the AI assistant, which hands over to your team with the reason. Messages from LINE go straight to the team, who work them with assignment, private notes and saved replies in the shared inbox, and see every earlier conversation on the contact’s profile.
Questions about LINE
Which LINE account do I need?
A LINE Official Account with a Messaging API channel created in the LINE Developers console.
Can I use LINE and WhatsApp for the same brand?
Yes. Connect both as channels on the same website; they share one inbox.
Does Frosvo answer LINE messages with AI?
No. LINE conversations are answered by your team. The AI assistant answers chats on your website.