Chat widget

Install the chat and make it look and behave like your site.

• Make the chat your ownColours, greeting, office hours, ratings and what the widget asks for — per website.
• Audio and video calls with a website visitorStart a voice or video call from any website chat with the phone and camera buttons. Learn what the visitor sees, how to control the call, and what to do when it will not connect.
• Show your brand and role in the chatVisitors see "KryoHost Support" or "KryoHost Billing" instead of a person's account name, so every reply looks like it comes from your company.
• Co-browsing: see the visitor's page, safelyAsk a visitor to share their page so you can see what they see. They must say yes, sensitive fields are hidden, you can't control their page, and either side can stop at any time.
• Show signed-in customers by name and email in the chatWhen a customer is logged in to your site, Frosvo shows their name and email instead of "Visitor 012". Add one line to your page, and optionally sign it to prove who they are.
• Install the chat on your website in one linePaste one snippet before the closing body tag, or use a ready-made plugin, then check that the chat is live. Works on WordPress, Shopify, Wix, Squarespace, Webflow and any site.
• Live visitors: see who is on your website nowThe Visitors screen shows everyone browsing your website right now, where they are on a map, which pages they opened, and lets you open or start a chat with them.
• Set office hours and an away message for your chatChoose which days and times your team is available, in the right time zone, and write the away message visitors see outside those hours. No hours at all means always open.
• Reply emails to visitors who left the chatWhen a visitor gives an email and leaves before your team answers, Frosvo emails your reply for you and links back to the chat. Here is how it works and how to control it.
• Start a chat with a visitor on your websiteSay hello first. Pick a visitor on the Visitors screen, write a message or choose a greeting, and it pops up in their chat on the page they are viewing.
• Online, away and left: how visitor status worksThe dot on a visitor's avatar says whether they are on your website now, have the page in the background, or have left. Here is what each colour means and how to use it.
• Add a Chat on WhatsApp button to your website chatShow a Chat on WhatsApp button in your website chat. Visitors tap it and WhatsApp opens with your number, with an optional first message already typed, so they can reach you where they already are.