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Plugins & integrations

Plugins and integrations: CRM, shops, phones and more

Browse and install plugins for CRMs, shops, work tracking, phone systems, marketing tools and automation, each asking only for the settings it needs.

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Open Plugins in the desk to browse and install them. Each plugin asks only for the settings it needs, and many add a panel beside each conversation.

The Plugins marketplace listing the tools you can install

What's there

  • CRM — HubSpot, Salesforce, Pipedrive, Zoho CRM, Microsoft Dynamics 365.
  • Shops and billing — Shopify, WooCommerce, Magento, PrestaShop, WHMCS, Stripe.
  • Work tracking — Jira, Jira Service Management, Linear, GitHub, Trello.
  • Phone — Aircall, Ringover, KrispCall.
  • Marketing and data — Mailchimp, Klaviyo, Segment, a data-warehouse export.
  • Automation — Zapier, Make, n8n.
  • Productivity — Quick Actions, Quicklinks, Message Scheduler, Auto-Responder, Spam Detector, Data Cleaner, Auto-Delete, Smart Segment Rules, Email insights, Dependency status, Dropbox.

Platform packages

Ready-made packages put the chat on WordPress, WHMCS, Joomla, PrestaShop and Magento sites. Download them from the integrations page.

Build your own

Plugins can add panels and actions in the desk and receive events. See the developer hub.

Choosing plugins

Install only what your team will use. Start with the system that already holds your customers, such as your shop or CRM, so every conversation shows who the customer is.

Related

Put the chat on your site with a platform plugin, notify your team with Slack, or build your own with the developer docs. Phone systems log calls into the caller's conversation; channels like Telegram are covered in channels.

Common questions

Are plugins free? The marketplace lists what is available. Some tools need an account with the other service, which may have its own price.

What do plugins see? Each one asks only for the settings it needs, such as an API key for the other service.

What if a plugin stops working? Open the plugin and check its settings. Problems with outside services also appear on the Problems page.

Frequently asked questions

Where do I install a plugin?

Open Plugins in the desk, find it and install it. It asks for the settings it needs.

Do plugins show data beside conversations?

Many add a panel beside each conversation, such as the customer's orders or CRM record.

Can I write my own?

Yes. Plugins can add panels and actions in the desk and receive events. See the developer hub.

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