In the desk, open Help in the menu and choose Contact support. Tell us what's happening and pick a topic; your workspace and plan are included so you don't have to explain them.
We reply by email, and the conversation is kept under Help → Your requests, where you can write back.
Signed out? Use the contact page.
Service status
Check the status page for anything affecting everyone.
When we look at your workspace
To help, Frosvo support may open your workspace's desk. It's limited to two hours, can't change billing or passwords, is recorded in your audit log, and your owners are emailed each time.
What to include
Faster answers come from a clear request. Tell us:
- Which website or channel it is about.
- What you expected and what happened instead.
- Any message you saw on the screen, word for word.
- When it started, and whether it happens every time.
Before you write, look at Settings → Operations → Problems. If the problem was recorded there, the reason is already on the page, and the troubleshooting guide may fix it in a minute.
Urgent problems
If the whole service seems down, check the status page first. It shows anything that affects everyone, and you will not need to write.
While you wait
Look through troubleshooting for a quick fix, and read getting started if you are setting something up for the first time. Your reply arrives by email and in the desk under Your requests.
Common questions
How will I hear back? By email, and in the desk under Your requests.
Do you need my password? Never. Do not send passwords or secret keys in a request.
Where is the status of the service? On the status page, which shows anything affecting everyone.