Every conversation in Frosvo can be worked as a ticket — no separate system.
The table view
At the top of the inbox, switch from Chat to Table. Each conversation is a row with its subject, channel, priority, status, assignee and when it started. Sort by any column, filter, and tick several rows to assign, tag, set priority, resolve or reopen them at once. Frosvo remembers the view you used last.
Priority
Set low, normal, high or urgent from the conversation's side panel or in bulk. Sort and filter by it in the table.
Requests from your website
- Ticket form — paste
<script src="https://your-frosvo-address/f.js" data-site="your-site-key"></script>where you want the form. - Support page — every website also has a hosted page at
/support/your-site-keyto link to.
Each request gets a reference number and a confirmation email, and arrives in the inbox like any conversation. Customers can follow their requests and replies in the customer portal.
Deadlines
Set first-reply and resolution targets under Automation → SLA. See Automation.
Put priorities to work
Mark billing outages as urgent and general questions as normal, then sort the table by priority so the most important work is at the top. Combine this with response-time targets under automation, so you are warned before a deadline passes.
Measure it
Reports show first-reply and resolution times, so you can see whether priorities are working. Use the ticket form on pages where customers expect a formal request, such as a contact or support page, and the chat for quick questions.
Common questions
What if a customer replies to the confirmation email? Replies are linked to the request, so the history stays together.
Can I filter by priority? Yes. Sort and filter the table by priority, status, channel or assignee.
Where do customers follow their requests? In the customer portal, with replies.