Find these under Engage. Each works on the website your chat snippet is on — nothing else to install.
Pop-ups and forms
Show an offer, an announcement or a short form in the centre of the page, in a corner or as a bar along the top. Choose when: on certain pages, after some seconds or some scrolling, or when someone is about to leave. Answers update the contact (or create one), can add tags and marketing consent, and can open a conversation for your team. See how often each pop-up is shown and answered, and download the answers.
Product tours
Walk visitors through your website one step at a time, each step pointing at a part of the page. Tours start on their own, or from a link you share (add ?frosvo_tour= and the tour's ID to a page address).
Session recordings
Turn recordings on to replay what visitors saw and did — pages, scrolling, the mouse and clicks. What people type is never recorded, and you can hide anything else on the page. Recordings link to the contact once they use the chat, and are kept for 30 days.
Testimonials and reviews
After a good rating, customers are asked for a few words and pointed to your review pages (Google, Trustpilot…). Approve the testimonials you want, then show them on your website with one line of code.
Contact form and ticket centre
A page where people send a request without opening the chat, and an embeddable form for any page. Each request is a conversation with a reference number; replies reach the customer by email.
Using Engage well
- Start with one pop-up with a clear goal, such as a discount for a newsletter, and look at how often it is shown and answered before adding more.
- Do not show a pop-up the moment a page loads. Wait for a few seconds or some scrolling.
- Use recordings to find where visitors get stuck, then fix the page.
- Tell visitors about recordings in your privacy notice.
Related
Answers from forms update contacts. Announce changes with product updates, and read your data for retention and deletion.